Reviews (918)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is excellent for seeing true net profit in one place, combining COGS, ad spend, shipping, fees, and refunds. They highlight detailed per-order and product P&L, strong COGS and shipping cost management, and accurate ad spend integrations with Meta and Google. Many report better decisions, clearer unit economics, and that it replaces spreadsheets. Support is described as fast, proactive, and very helpful with setup.

November 20, 2024

Works fine for our needs! Also very good customer service.

sjostrandcoffee
Sweden
6 days using the app
TrueProfit Real-time Profit & LTV tracking replied November 21, 2024

Hello sjostrandcoffee store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please contact us via live chat or at support@trueprofit.io.

Best regards,
Grace
True Profit

November 5, 2024

Vani is the best supplier support ! Incredible

Magnocraft
France
About 1 month using the app
TrueProfit Real-time Profit & LTV tracking replied November 7, 2024

Hello Magnocraft store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please contact us via live chat or at support@trueprofit.io.

Best regards,
Vani
True Profit

October 29, 2024

Gran customer service de parte de Vani!

Heritage
United States
18 minutes using the app
TrueProfit Real-time Profit & LTV tracking replied October 30, 2024

Hello, Heritage store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please contact us via live chat or at support@trueprofit.io.

Best regards,
Vani
True Profit

October 25, 2024

Great Customer Support. Gabriel helped me a lot with my Issue and we could solve the problem Together. Very thankful for this great experience!

Glowholic
Switzerland
About 6 hours using the app
TrueProfit Real-time Profit & LTV tracking replied October 28, 2024

Hello, Glowholic store admin,

We're thrilled that you had a positive experience with us.

We'd also like to introduce additional features to help support your business goals, including COGS (Cost of Goods Sold) and Shipping Quantity Breaks. These tools allow you to track your profit margins more accurately by providing detailed insights into COGS and shipping costs.

If you have any further questions, please reach out via live chat or at support@trueprofit.io.

Best regards,
Gabriel
True Profit

October 13, 2024

excelente atendimento e suporte recomendo o aplicativ muito intuitivo

ModernLar
Brazil
About 5 hours using the app
TrueProfit Real-time Profit & LTV tracking replied October 14, 2024

Hello ModernLar store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please contact us via live chat or at support@trueprofit.io.

Best regards,
Durra
True Profit

October 2, 2024

Super ! J'avais un problème avec la connexion de deux shops et j'ai eu droit à un Google Meet, problème réglé !

Estelino DE
Belgium
About 2 hours using the app
TrueProfit Real-time Profit & LTV tracking replied October 3, 2024

Hello, Estelino DE store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please contact us via live chat or at support@trueprofit.io.

Best regards,
Vani
True Profit

September 25, 2024

outstanding service I received! From the very beginning, Durra was patient, attentive, and genuinely committed to resolving my issue. She took the time to fully understand my concerns, offered clear and practical solutions, and followed up to make sure everything was working smoothly.

What really stood out was Durra's professionalism and friendly demeanor. She made me feel like a valued customer and reassured me every step of the way. Her expertise with the TrueProfit app is impressive, and she explained everything in a way that was easy to understand, even for someone like me who isn't very tech-savvy.

Amimour
United Kingdom
4 months using the app
TrueProfit Real-time Profit & LTV tracking replied September 26, 2024

Hello Amimour store admin,

Thank you so much for sharing your experience. We currently have a Marketing Attribution feature, which records events and reports conversion data cross-channel for all your ad channels. We believe it is a powerful tool for your performance marketing efforts. The feature is accessible to users of the Enterprise plan only. Please visit this link for more information about this feature.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please do not hesitate to contact us via live chat or email us at support@trueprofit.io.

Best regards,
Durra
True Profit

September 21, 2024

Vani, thanks for your help. quick response!

LOOVED LONDON
Netherlands
2 months using the app
TrueProfit Real-time Profit & LTV tracking replied September 22, 2024

Hello LOOVED LONDON store admin,

Thank you so much for sharing your experience. We currently have a Marketing Attribution feature, which records events and reports conversion data cross-channel for all your ad channels. We believe it is a powerful tool for your performance marketing efforts. The feature is accessible to users of the Enterprise plan only. Please visit this link for more information about this feature.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please do not hesitate to contact us via live chat or email us at support@trueprofit.io.

Best regards,
Vani
True Profit

Edited September 23, 2024

Update: The support is really nice and helped me with my problem, everything works nice :) I love the dark design

myvial
Germany
7 months using the app
TrueProfit Real-time Profit & LTV tracking replied October 29, 2024

Hello myvial store admin,

Thank you so much for sharing your experience. We currently have a Marketing Attribution feature, which records events and reports conversion data cross-channel for all your ad channels. We believe it is a powerful tool for your performance marketing efforts. The feature is accessible to users of the Enterprise plan only. Please visit this link for more information about this feature.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please do not hesitate to contact us via live chat or email us at support@trueprofit.io.

Best regards,
Grace
True Profit

September 10, 2024

Very good Support by Durra. Explained everything very well in a google meeting! Can highly recommend the app and the support as well

pawtrait.eu
Germany
About 1 hour using the app
TrueProfit Real-time Profit & LTV tracking replied September 11, 2024

Hello pawtrait.eu store admin,

Thank you so much for sharing your experience. We currently have a Marketing Attribution feature, which records events and reports conversion data cross-channel for all your ad channels. We believe it is a powerful tool for your performance marketing efforts. The feature is accessible to users of the Enterprise plan only. Please visit this link for more information about this feature.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please do not hesitate to contact us via live chat or email us at support@trueprofit.io.

Best regards,
Durra
True Profit