TrustShop: Product Reviews

TrustShop: Product Reviews

Reviews (369)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe exceptional support via live chat and email, often resolving issues within minutes and even handling complex, custom requests. The app is easy to install and configure, with help available for non‑technical merchants. Its clean, customizable review displays and star ratings build strong social proof and customer trust. Many report smooth migrations from other review apps, reliable performance, regular improvements, and strong value from both free and paid plans.

July 13, 2026

Buen servicio

ANICHI
United States
Almost 2 years using the app
December 19, 2025

We are very happy and satisfied with this app!

They have really good features, but overall - their customer support is great, very fast and very detailed.

We will continue to use the app in the future!

Also, I'd like to point out one key detail - they are constantly updating and improving the app, which is a good sign for us, as regular users.

Paid plan is good value, just to add.

Cheers!

Contessa Moda
Serbia
Over 1 year using the app
Trust1.io replied April 2, 2026

Hi there,

Thank you so much for your kind feedback! We’re really glad you’re enjoying the app and our support.
We truly appreciate your trust and will keep improving to serve you better.

Cheers,
TrustShop Team

May 28, 2026

Mega gute App, super Support! Bin unfassbar zufreiden mit allem und die Mitarbeiter geben sich echt viel mühe dinge möglich zu machen und sind dazu noch super respektvoll.

GLOW
Germany
3 months using the app
November 7, 2025

Five-Star Review for Trustshop.

I have been using the Trustshop Reviews app for some time now and I couldn't be happier with my experience. The shopify app itself is incredibly user-friendly and reliable, making every transaction smooth and hassle-free.

What really sets Trustshop Reviews apart, however, is their outstanding customer service. Anna, in particular, has been consistently helpful whenever I've needed assistance. She goes above and beyond to resolve any queries promptly and always does so with a friendly and professional attitude. It's rare to find such attentive support these days.

Overall, I highly recommend Trustshop Reviews to anyone looking for a trustworthy and efficient service, especially if you value excellent customer support. Five stars from us!

XADO UK
United Kingdom
6 months using the app
October 22, 2025

Great app which allows convenient and eye-catching social proof. Had some bugs but support is fantastic in helping me solve these. Recommended.

Red Light Hero
Australia
12 months using the app
October 9, 2025

So, I am not real technology oriented with some of the more intricate things. I needed help with setting up reviews, products reviews, etc. Ryan was awesome!

Some apps tell you that they have great support/customer service, and when you really need them, they flunk.

TrustShop has definitely proven to me that they are what they say. I asked for help, and was chatting with Ryan within 10 minutes. He took and had things set up for me within 30 minutes, and it would have taken me SO much longer.

If you are looking for reliable, helpful and pleasant support, you will get it from TrustShop. I will say that I am not easy to please as I have been in the customer service industry for over 45 years. They earned their 5 stars and would get more if it was possible. Thank you!!!

Kalani's Crystals
United States
About 2 hours using the app
September 26, 2025

TrustShop is an amazing app! It was very easy to install and set up, and the support team was incredibly helpful and responsive whenever I had a question. Now the reviews are displayed perfectly on my store, and they really help build trust with my customers. I highly recommend TrustShop to anyone who wants a simple and effective reviews solution for Shopify.

Ilimili.bg
Bulgaria
About 1 year using the app
Edited March 2, 2026

Excellent value - nearly infinite customizability, and a responsive development team that really cares. Some of the best money I've spent on a plugin since using Shopify. 10/10

Edit: customer service is extremely fast and effective, they have added entirely new functionalities because I simply asked. Great attention to detail. I still stand by my 10/10. Such a great app!

Koji House
United States
5 months using the app
September 4, 2025

I’m very happy with this app! It works perfectly with my Dawn theme and shows customer reviews beautifully on both the product pages and homepage. The setup is simple, and the features are very helpful for building customer trust.
Special thanks to the support team — they responded quickly and solved my problem in detail.
Highly recommended for anyone who wants to collect and display reviews effectively.

VEYARN
Italy
Over 1 year using the app
July 31, 2025

A few hiccups at the start but the customer service, their response and help to work things out is phenomenal! Very good, very helpful. I'm glad I chose this app for our reviews. It's got all the features you need and it's very nice and customizable to your branding. Again, very happy with this choice.

Auto Cooling Solutions
United States
17 days using the app