TrustShop: Product Reviews
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (369)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe exceptional support via live chat and email, often resolving issues within minutes and even handling complex, custom requests. The app is easy to install and configure, with help available for non‑technical merchants. Its clean, customizable review displays and star ratings build strong social proof and customer trust. Many report smooth migrations from other review apps, reliable performance, regular improvements, and strong value from both free and paid plans.
Refine
-
By rating
TrustShop is easy to use, integrated smoothly with our store, and has really helped build trust with our customers. Customer support is excellent as well. Highly recommend!
I looked through and tried a handful of product review apps and I am glad I landed on this one. I have been able to customize the app and customer support has been very helpful as I am not the most tech savvy person. I recommend this app!
I recently started using the TrustShop app on my Shopify store, and I’m impressed with both its functionality and the support team. The app seamlessly integrates into my store, providing trust badges, social proof pop-ups, and other features that enhance customer confidence.
What truly stands out is the amazing support team. I had a few customization requests and questions about setup, and their team was quick to respond. They not only resolved my issues efficiently but also went the extra mile to provide tips on optimizing the app for better results.
The app itself is user-friendly, and the features are designed to make your store look professional and trustworthy. Since implementing it, I’ve noticed a boost in customer trust and conversions.
Highly recommend TrustShop to any Shopify store owner looking for a reliable app with top-notch support.
Dear Quyastyle,
Thank you for taking the time to share such a detailed and wonderful review of TrustShop! We're thrilled to hear that both our app functionality and support team have exceeded your expectations. Your feedback about the seamless integration, user-friendly features, and positive impact on customer trust and conversions is exactly what we strive for.
We're particularly grateful for your recognition of our support team's efforts. We believe in going above and beyond for our merchants, and we'll continue maintaining this level of service excellence.
Thank you for recommending TrustShop to other Shopify store owners. We're committed to supporting your continued success!
Best regards,
The TrustShop Team
The widget really looks good! The 5 star is for customer service (Anna) and for the overall look of the app. Anna has been chatting with me and checking up on the features and I appreciate all her help. That being said there are some features that are actually not working yet (even though they are visible) such as "report" function. They do plan on implementing it and I might wait. But I'm also not sure if the app will still have the same free features when they do add a paid version. So I am exploring other options because of the above, and might change to another app. Overall, this app offers more than most free apps and looks really nice :)
Dear valued merchant,
Thank you for your detailed and honest review! We're thrilled to hear that you're enjoying the widget's appearance and that Anna has provided excellent support. We'll make sure to recognize her outstanding service.
Regarding the report function and other upcoming features - we appreciate your patience as we work on implementing them. We understand your concerns about future pricing, and we're committed to maintaining great value across all our plans. We'll be transparent about any changes and ensure our existing users are well-informed.
Your feedback helps us improve TrustShop, and we hope to keep earning your trust as we continue to enhance our features.
Best regards,
The TrustShop Team
My experience so far has been very good. The only issue I have is the ability to show all reviews to customers. Allowing the widget to be used multiple times on a page would complete my needs through the tool.
Dear valued merchant,
Thank you for your thoughtful review and valuable feedback! We're glad your overall experience has been very good. Your suggestion about allowing multiple widget instances on a single page is excellent feedback that we'll take into consideration for future updates.
We appreciate specific feature requests like this as they help us improve TrustShop to better serve our merchants' needs. We'll keep you updated on any developments in this area.
Best regards,
The TrustShop Team
App seems ok, the Google rich data is incorrect though and creates a sperate product rather than attaching to the existing one
Hi there,
Thanks for trying TrustShop and for sharing this feedback! We'll pass your note about the Google rich data along to our product team for them to review.
In the meantime, if you'd like to send your store URL via in-app chat or email, our support team is happy to take a closer look at your specific setup.
Thanks again!
Best regards,
The TrustShop Team
The customer service is quite good and fast responsive. So far i can see the app works well. it has the function to send emails to remind the buyer to leave reviews. that's nice!
I swapped over to TrustShop after Shopify announced that they were retiring their "Product Reviews" app. I wish I would have swapped over sooner! TrustShop's product reviews app is way more versatile, gives customers a better sorting / filtering experience, and looks much better on our product pages.
Not only that, but the TrustShop support team has been super helpful. They even went directly into my store to help fix some issues I was having with text colors. The only thing I wish this app had were a few more controls over text color settings (some problems arose since our website is primarily dark background with white text) but they informed me that these improvements will be added in the next update to TrustShop.
I highly recommend!
Thank you for your kind words and fantastic review! We're delighted to know that TrustShop is helping your business thrive. Your feedback motivates us to keep improving our app.
good APP not to bad could have some more things in the free plan tho
Sehr guter Support top App kann ich nur empfehlen
