TrustShop: Product Reviews

TrustShop: Product Reviews

Reviews (369)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe exceptional support via live chat and email, often resolving issues within minutes and even handling complex, custom requests. The app is easy to install and configure, with help available for non‑technical merchants. Its clean, customizable review displays and star ratings build strong social proof and customer trust. Many report smooth migrations from other review apps, reliable performance, regular improvements, and strong value from both free and paid plans.

February 18, 2026

Sehr guter Kundenservice, wir hatten ein Problem mit der App, das nicht durch uns beeinflusst werden konnte. Der Support hat innerhalb von 24h das Problem für uns behoben. Die Reaktionszeit des Support war auch vollkommen zufriedenstellend in unserem Fall. Wir hoffen drauf, dass unser Anliegen in einem Patch dauerhaft behoben wird.

Nails & Beauty Factory
Germany
2 months using the app
Trust1.io replied April 22, 2026

Hallo,
vielen Dank für die 5-Sterne-Bewertung und das positive Feedback! Es freut uns sehr zu hören, dass wir Ihr Anliegen innerhalb von 24 Stunden lösen konnten und dass Sie mit unserer Reaktionszeit zufrieden waren.
Falls Sie weitere Fragen oder Anregungen haben, sind wir jederzeit über den In-App-Chat oder per E-Mail für Sie da.
Mit freundlichen Grüßen,
Ihr TrustShop-Team

December 10, 2025

Customer service responded and acted so fast. They fixed all my request!

G-Denim
Hong Kong SAR
4 days using the app
November 20, 2025

Best support and thanks Trust Shop team

Frolic Jewels
India
10 days using the app
November 15, 2025

Light App, having the enough features related to product reviews, and price wise is good, support is very good, recommend it

Anigma
United Arab Emirates
34 minutes using the app
November 6, 2025

Anna is the best, their support is actually very good. And so many things we can customise in the app

Exclusivia
Singapore
About 5 hours using the app
May 28, 2026

Very quick and great support

NovaVibe
Sweden
7 days using the app
October 20, 2025

Great product, easily manageable, and wonderful service. Even the free stuff is great.

Good Instincts
United States
12 months using the app
October 14, 2025

Customer service is great, and very helpful

Window Cleaning Warehouse Ltd
United Kingdom
About 1 year using the app
October 2, 2025

Staff were excellent resolving a layout issue with one of the review widgets. Great communication and friendly service. App is great allowing my customers to leave reviews. Features are great and overall positive experience setting up app etc.

Charlene Shirley Design Shop
United Kingdom
3 months using the app
September 30, 2025

love this app so much and to see my reviews is amazing - great support from Anna installing the app when I got stuck
Highly recommend

West Green Loft Yarns
United Kingdom
About 1 month using the app