TrustShop: Product Reviews

TrustShop: Product Reviews

Reviews (370)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe exceptional support via live chat and email, often resolving issues within minutes and even handling complex, custom requests. The app is easy to install and configure, with help available for non‑technical merchants. Its clean, customizable review displays and star ratings build strong social proof and customer trust. Many report smooth migrations from other review apps, reliable performance, regular improvements, and strong value from both free and paid plans.

May 19, 2025

Ryan from customer service helped me fix some errors that were showing on my site. the reviews display now aligns with the look and feel of my website.

Shrimps
Australia
About 2 hours using the app
March 8, 2025

I gave some recommendations that I believed to be an upgrade and they implemented it. Very responsive and caring to customer needs. I greatly appreciate this developer and service team.

Skadi Electronics
Canada
10 months using the app
Edited August 25, 2025

Was great until my free features were locked out.

Fuze Supplements
Australia
12 months using the app
Trust1.io replied January 16, 2025

Dear Harry Baird,
Thank you for your positive feedback! We're especially pleased that you've had a great experience with our customer service team. Your satisfaction is our priority, and we'll continue working hard to maintain these high standards of support.
Please don't hesitate to reach out if you need anything in the future!
Best regards,
The TrustShop Team

November 7, 2024

Esay to install, easy to use, everything is straightforward. Perfect app!

Cseles, a felnőtt szörp
Hungary
About 23 hours using the app
Trust1.io replied January 16, 2025

Dear valued merchant,
Thank you for your wonderful review! We're delighted to hear that you found TrustShop easy to install and use. We believe that powerful features don't have to be complicated, and your feedback confirms we're on the right track.
We'll continue to maintain this balance of functionality and simplicity!
Best regards,
The TrustShop Team

September 9, 2024

It seems easy for the customer to add a review.

Viking Magic
United States
6 months using the app
Trust1.io replied January 16, 2025

Dear valued merchant,
Thank you for highlighting the user-friendliness of our review submission process! We've worked hard to make the experience smooth and straightforward for both merchants and their customers. It's great to hear that this effort is paying off.
We'll continue to maintain this simplicity while adding new features to enhance your experience!
Best regards,
The TrustShop Team

July 14, 2024

Fantastic team, especially Ryan he is just fantastic better than all the review products primarily because of their support

Calorie Minus
India
About 5 hours using the app
July 11, 2024

Great service! Integration with our theme was slightly more complicated, and I was assisted an had the app live on our site in short order.

Two Hills Tea
Canada
About 1 hour using the app
Edited March 22, 2025

My experience with the App has been excellent and very easy to use. Importing from our previous trust app was also really smooth. very happy.

Techoman Electronics Ltd
New Zealand
11 months using the app
Trust1.io replied January 16, 2025

Dear valued merchant,
Thank you for your detailed and thoughtful review! We're delighted to hear that you found TrustShop excellent and easy to use, particularly the import process from your previous app.
Your suggestion about adding CSV export functionality for better review management is valuable feedback. We're constantly working to improve our features, and this is definitely something we'll consider for future updates.
Thank you for helping us make TrustShop even better!
Best regards,
The TrustShop Team

June 11, 2024

Great app..wanted to check if we can filter the feedbacks based on few criterias

Aqoonaa india
India
About 17 hours using the app
May 27, 2024

Easy app to install and user friendly. Fantastic customer support. They

sorted my problem just within 5 mins. Highly recommend.

Happy Crafting UK
United Kingdom
19 days using the app