TrustShop: Product Reviews

TrustShop: Product Reviews

Reviews (370)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe exceptional support via live chat and email, often resolving issues within minutes and even handling complex, custom requests. The app is easy to install and configure, with help available for non‑technical merchants. Its clean, customizable review displays and star ratings build strong social proof and customer trust. Many report smooth migrations from other review apps, reliable performance, regular improvements, and strong value from both free and paid plans.

May 23, 2024

Product does so much and it is easy to use. I'm getting so many more reviews since I switched. Plus, they have amazing customer service.

WildmanT
United States
About 2 months using the app
Trust1.io replied June 25, 2024

Thank you for your review. We are continuously working hard to enhance the app

May 13, 2024

Great review app to take the place of the recently discontinued Shopify Reviews app. Customer service is VERY nice and responsive, also very helpful! Recommended!

Mautto
United States
11 days using the app
May 9, 2024

Great experience with this app. Has worked out well for my company and the service team is great !!

Canadian Renovation Superstore
Canada
22 days using the app
May 9, 2024

Really great app - replaced the Product Review app we were previously using and the development team was super helpful in getting everything setup for us!

The Press Club
United States
10 days using the app
May 8, 2024

Anna was professional and fixed my problem immediately.

PetsDzign
Portugal
About 2 months using the app
May 6, 2024

Best customer service I've ever experienced here. Ran into an issue during install and they got it fixed up and running in no time. The app itself seems to work quite well so far too.

Hunt-Tag
United States
About 1 hour using the app
Edited June 14, 2025

Really fast and efficient response and solution to my issue! Much appreciated :)
The person I dealt with actually ended up fixing the issue for me as I couldn’t get my head around it! Gave them user permissions, easy!

Babocush Limited
United Kingdom
About 1 year using the app
Edited March 20, 2026

Great review app and great team to deal with. This review app is very nice and has made my website more intuitive with photo and video reviews. 5 star all around.

SlickMod
United States
Almost 2 years using the app
Edited November 17, 2025

its easy to use and awesome. The support is active and helpful as well.

My Store
United Arab Emirates
Over 1 year using the app
April 22, 2024

was having trouble with getting review function on, i do have Omnisend who tried but dont offer very much help. so i tried with trustshop who helped in setting this feature up, Jenny was outstanding and very quick and also very helpful. Thank you Jenny.

Vapesdirect
United Kingdom
About 1 hour using the app