W3 Custom Order Status

So far this app has been a game changer in regards to keeping track of orders. We have many different types of orders with various stages over long periods of time. This app has allowed us to get a handle on all unfulfilled orders. Thank you!

I'm so pleased to have found this app. It works wonderfully and allows my customers to get information about their orders. Saves me a ton of time, worth every penny.
Update, it continues to work and is my favorite app. I've found so many more things I can do with it.
LOVE IT.

This is the best app I've added to my store since we set up several years ago. We make products that sometimes have longer lead times and this makes keeping all our customers up to date (and our own records in order) really easy.
Highly recommended.
Oh and Justin is amazingly helpful in setting it all up and making minor edits to aesthetics.

This app is a must have if you want to keep organized. Brad and Justin are on their game! They not only respond fast to app questions and issues but they have implimented many of our feature suggestions within 24 hours! W3 has been a pleasure to work with as they truly listen to their users. Solid company with clutch product offerings. You cannot go wrong with this app. The new update blows the last build out of the water in terms of speed, performance, usability and customization. Highly, highly recommended. Cant wait for more updates and more app offerings from this crew. 10/10

The app works as described. I am able to create status for every step of our fabrication process for each order. I wish they would add barcode scanning capability to update status.

App has no support at all. messaged 3 days ago no reply. App is not working. Whenever clients type in their order number and email ad, only a blank page appears. I tried to contact support for this, but until now i have yet to receive a reply. Such a bad service for a paid app.

Updated 2/6/18: We've been using this app for quite a while now, and I want everyone to know that it's become completely indispensable as our business has grown. We have over 20 orders on a payment plan, over 50 pre-orders, and dozens in another program we run... Without this app, we'd spend countless hours scrolling through Shopify's Order screen to make sure we didn't miss shipping anything that needs to ship. With this app, we know at a glance what's going on with each order, and the only ones we have to look at in the morning are those that we haven't yet set a status for!

I can't believe I haven't reviewed this until now... Everyone needs to know what an amazing app this is. I run almost twenty apps on our store, but this is one I couldn't run it without! We offer some special programs for our customers, like delayed shipping so they can combine orders, layaway, etc., and filling orders on Shopify meant going through each order to remind ourselves if it needed to be shipped or was supposed to stay unfulfilled for now. With this app, we can view all of our unfulfilled orders with a status tag next to them, so we immediately know which need to ship and which are enrolled into a program here. If they're in a program (like on a payment plan), we can easily skip over them for now... It saves a lot of time for a two-person business!
Support was amazing when we set it up, and we haven't needed them since. The app works perfectly and is one of very few that I'm happy to pay the (very reasonable) monthly fee for!

Great app, and very helpful support

I would absolutely recommend to a friend! The app is user friendly and flexible. Their staff (Jason) was extremely helpful and super fast! We had a great experience with this app :)

Great Customer Service, had an issue with implementation and they were very helpful, friendly and knowledgeable. Would highly recommend.