AI Search & Product Filter |SB

This app have the cleanest UI among the apps we researched. When choosing an app, we prioritized the four things in our search:
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1. Clean UI
Among the filter apps we researched, this app has the cleanest filter menu.
2. Merged color option
This is the most important part for us. We have a wide range of colors for each product, so we didn't want all the colors to be displayed in the filter. However, this app offers a merged color feature, allowing us to select 10 colors as reference points and categorize all our colors. The only downside is that not all listings are displayed in color, so if there are multiple colors like Black and Black denim, only one color is chosen to be displayed for each product, which is disappointing.
3. Customizing filter menu
We wanted to customize menus that weren't provided before. Moreover, we wanted these menus to be implemented with checkboxes like other menus, so users could easily click to view them. We requested customer service to solve this issue with our store-specific coding.
4. Friendly customer service
Initially, it was difficult to get in touch, but we continued to contact them via email, messages, etc., and they made efforts to address the issues we encountered. We are grateful for their efforts to provide answers and resolve issues to the best of their ability. Thank you very much.

Easy to use and didn't slow down the website.
With a large inventory we was worried that adding a 3rd party filter would slow down the website, but has worked well.

We like their metafield options for filtering.

In past year I have asked many customization with support team and they did as per requirement. This year I asked one more thing with them to add an additional metafield in search suggestion and they did in hardly 10 minutes. I am really happy with the app and support team

AVOID AT ALL COSTS. This app will cause you nothing but stress.

I've changed prices today which are displaying on the product page only, but not the collection page. The app is now down and I cannot contact customer support, and had to cancel my entire campaign.

This is not the first issue we have had. We have published products which have not appeared on the website, and had to uninstall the app. Another time when a new product was published, it was displaying with no images and randomly a 404 redirect blog at the top of the page.

This review is to help other merchants to avoid this, as I promise you that you will experience nothing but issues and general slowdown/malfunction of your website.

Terrible support, constant glitches every week. Chat support responds then disappears for hours. Tells you they resolved the glitch without every checking if it was actually fixed. Literally every time they tell you an issue is fixed a new part of the code breaks. Their app went down for 2 days a month ago breaking every collection page on our website. The app functionality is good WHEN it works. Do not recommend.

I signed up for the trial with this app and thought it was great. Once it was about to end, I realized that other apps allow the same number of products in a collection to be filtered for the same price or cheaper, so I canceled the trial and went to another app. Customer service understood and very quickly helped me fully uninstall.

I can confidently tell you: I have not found another app nearly as good as this, (which is why I'm back!) with every single one of the other apps managing somehow to destroy my theme in one way or another by altering key features in the theme, and customer service taking too long.

This app is simple to use yet detailed and has many features. It does not slow your store down and has a great-looking filter. The customer service is great. Yes, it's more expensive than other apps. And yes, it's better than other apps. If you're looking for an excellent collection filter app, this is the one. I highly recommend it.

I have been using the SB app for a good while now and it has been amazing. It has allowed me to make specific metadata edits and allow people to search for hidden elements without them showing on each product page. I have also loved the analytics it pulls from search queries, as it lets us know what customers are looking for and what if there are things we should consider producing etc. The customization on collections has been huge for us too. We needed the variants to show up as single products and have a somewhat custom title which the team was more than able to help with. Every time I need assistance the support is amazing. The app has made our website clearly advanced in terms of UI/UX. Love it!

We've been using this app for a couple of years and it has performed relatively great for us but lately their service (servers) keep on dropping - the current outage is more than 48 hours - which means that none of our collection pages are coming up and since all of our collection pages are setup using this app, our site is essentially down whenever their server goes down. That, to me, is a problem especially during a holiday sales season. Not being able to count of quick resolution of issues and not having a backup (their app code should be able to revert if it can't connect to their servers) is a problem considering the marketing activities and expenditure that we put in place weeks in advance. Additionally, their systems do not send emails or alerts when their system is down so the only way to know about these issues is to constantly check the status of your site (and specifically the collection pages) or via customers sending us messages that the site isn't showing any products (what happened this past labor day weekend).

I really like the app and its capabilities but they have to do more work around stability of their servers and proactive alerting to their customers when their systems go down.

It breaks your theme and your customizations. You should first have a backup and try it before implementing to your store. They seem nice, try to help, I appreciate that. But it does not work properly. I hope it does on your store.

I would absolutely recommend this app to others. I installed the app and after working out the filters I am so happy with it. I love the dashboard and being able to follow all the analytics of my filters. ALSO the app wasn't compatible with my theme straight away so it change one or two things. I contacted the team and within 24 hours they had adapted the app to be compatible with my theme and now it is amazing! Honestly amazing customer service. Strongly recommend.