Koala Upsell Free Gift & BOGO

Koala Upsell Free Gift & BOGO

Reviews (388)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is very easy to set up, even across multiple international stores, with a clean, customizable design for upsell and free‑gift offers. Many report higher order counts, AOV, and conversion rates using automated rules and complex conditions. It integrates smoothly with Shopify, reliably handling inventory and billing. Support is frequently praised as fast, proactive, and open to adding new features based on merchant feedback.

July 16, 2025

Super quick and helpful support! Solved our issues in no time.

Gaia Naturelle
Slovenia
21 minutes using the app
July 9, 2025

Used different app for adding automated gifts and it was more complicated. I like the simplicity of this app, very easy to use and customer service is excellent. Thank you!

Gentle Day
Lithuania
28 days using the app
June 24, 2025

Gyte from Koala has been super helpful. Solved my pending problem for 2 weeks.

TheLightHouseStore
Singapore
6 days using the app
June 19, 2025

Loving the Koala Gift App so far – really easy to set up and works great with my store.

Big thanks to Max – super helpful and actually took the time to check my gift offer, gave me solid advice on how to improve it, and was really engaged the whole time.

Top support and a great app. Definitely recommend it if you want to offer gifts on your Shopify store!

Vitalé Touch
United Kingdom
21 minutes using the app
June 6, 2025

Really great experience with Max at customer service. He helped me step-by-step to set up my offers and was super patient in making sure everything worked well and that the offer was just as I wanted it! I'll definitely be able to set up my own product offers in the future. Thanks.

Kate Grosvenor Lifestyle
United Kingdom
About 11 hours using the app
May 29, 2025

The app works brilliantly. The team were unbelievably helpful and fast to solve any queries I had.

calmoverchaosltd
United Kingdom
About 6 hours using the app
May 28, 2025

The app is really easy to use. I wish it had a couple extra features, but the customer service was GREAT! They jumped in right away, helped me with issues and guided me accordingly. THANK YOU! (Louie) :)

Mental Joe
United States
About 1 hour using the app
May 23, 2025

Needed some help to understand how discounts will be added and when I should show the upsell, Donatas helped me in munites.

utopia-ope
United States
About 1 hour using the app
May 18, 2025

Louie was great! Customer service took about 3 minutes on a Sunday at 9pm....I wasn't expecting anyone to be available, so I was pleasantly surprised. Louie got me what I needed in about 5 minutes. Great Service!

Boost Blenz
United States
2 months using the app
April 16, 2025

I’ve been using Koala Upsells & Gifts for my store, and the experience has been fantastic! The app is user-friendly, and the features work seamlessly. Recently, I contacted support with a question, and Max from the team was incredibly helpful—quick response and resolved my issue efficiently.

Gel Toy Nation
United States
5 months using the app