VanChat AI Chat & AI Chatbot

When I first thought about using an AI to talk to visitors on my site, I wasn't sure if it was a good idea. But I have to say, I was pleasantly surprised with how well it worked. Of course, you need to keep an eye on it and give it all the right information to use, but as long as you do your part, the bot will do a great job. All in all, I'm really happy with VanChat.

The VanChat support, Lucas, is always fast to answer our questions and fix the reported problems. Now, we can capture the client information easily, and know what question they will ask and fine tune our chatbot reply via AI training to make our small business look like a professional big enterprise. Keep up the good work and thank you for building this wonderful Shopify app that takes our online store to the next level.

We have really enjoyed using VanChat with our website. As many brands are, we have a lean workforce and are always looking to automate as many tasks as possible. VanChat allows us to offer support to our customers for common questions that they have. It also looks at their needs and recommends products well. If a customer has a unique question, they are still able to reach a human (us), but 95% of the questions can be answered through the bot. And it just keeps getting smarter and more equipped to help people with their questions. I would definitely recommend to people with Shopify stores.

Using VanChat AI Chatbot & Live Chat has been a game-changer for us. The AI chatbot is quick, intuitive, and handles queries seamlessly, saving time for both customers and our team. The product is well integrated with shopify. it is more of plug and play. Bot is trained from day 0.

Overall, it's been a great tool to improve our customer service and boost satisfaction. Highly recommend it!

Absolutely love this app! Learning to use this powerful AI chatbot has been a game-changer for my store. It has not only enhanced the customer journey but has also made my website so much more user-friendly.

The chatbot’s ability to handle queries and provide personalised support is truly impressive, and it’s made such a positive difference for my customers and my business. I can’t recommend this app enough—100% worth it!

This app is fantastic! Thank you so much Lucas for your amazing help! I wanted something custom added to the data and he was able to get this done for us. We have over 100 medical products, this was super useful for having AI support on the details of each item.
Thank you team!

This is a great app... I was initially amazed when I saw how quickly it learns about our products. The support is rapid and they have already done a few custom requests for me. The only thing it is lacking is direct integration with a live chat/handover to alive agent, if it had this, it would definitely be 5 stars!

UPDATED Review 9/24/25: They now have integrations with Shopify Inbox, custom live chat, or Gorgias. It looks like they are adding even more integrations to popular help desk solutions. So its an even better solution than when I first started using it last year. This app is constantly selling on autopilot and with the ability to hand off to live humans, its a game changer. I just love how It knows my store inside and out. It can sell on any page of my store with product recommendations. It is multilingual. Its really a complete solution. Try it out today.

I have tried many chat box apps and deleted them all as they were an embarrassment. The way they chatted with customers, giving false information and generally being useless.

Not this one! It's amazing. Trained it on our website, our FAQs, all our articles and interactions on HubSpot over the past few years. It absorbed the lot.

I tested it quite lot by trying to trick it into being a standard GPT, asking it to tell jokes, tried to trap it into giving false answers (and potentially dangerous answers - we sell supplements) and it didn't fall for any of it.

Installed it, within an hour it had already sold a product to a customer who would have likely just left. We removed our human-operated chat box years ago, as it was just too time-consuming. Imagine all the sales we would have lost - we're not losing those sales anymore! : )

Using the app on two separate sites, one with thousands of products and the other a small site, the app is perfect for both, the support is very high level, after trying 5-6 different tools, this is the only tool I felt I could trust.