Reviews (321)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for handling complex shipping needs that Shopify can’t, like mixed carts, fragile vs perishable items, vendor‑specific rules, and regional restrictions. They praise its flexible rule engine, accurate rate calculations, and reliable performance under heavy volume. While setup can be complex, merchants find it intuitive with clear documentation, unlimited test mode, and exceptional, proactive support that often helps configure stores and add new logic.

June 19, 2023

App works really well and simplifies what is normally a very complicated process of loading different shipping rates for different zones, particularly with unique products of different weights and sizes. Support is exceptional, particularly Molly who was super quick to respond and worked out the issue straight away. Would highly recommend.

WilliamsWarn
New Zealand
About 3 years using the app
September 13, 2018

This app sorted out our shipping rates perfectly so we're not loosing money anymore. We use 2 different drop-shippers and this is the perfect app to get your shipping rates dialed. The customer service is AMAZING. Bryan walked me through step by step to get everything set up & has further helped with other questions we've had. Highly recommend!

BeanGoods
United States
14 days using the app
November 15, 2019

The app does everything it's supposed and more. Easy to use interface and design. Any problems that we had with the app were not bugs, but setup issues which were quickly resolved by customer support. Probably the best customer support I've ever experienced with third party apps. Prompt response time and resolved the issues in less than an hour!

Pacific Northwest Cookie Company
United States
3 months using the app
January 9, 2018

This is top notch customer service. I called the number & hung up without leaving a message. Brian called me back & as soon as I explained that I needed setup help, he offered to log into my account and proceeded to walk me through the setup. It was a breeze and works well. The live version is active on my site! Highly recommend this product.

Keviastyle
United States
About 3 hours using the app
April 21, 2023

We use the Advanced shipping rules app on multiple websites. The features offered solved many problems because we needed to create complex shipping rules by product group, province, state and postal zone.

The service and support provided are second to none. It is highly recommended for websites with a mix of products that require complex rules.

Relaxus Wholesale USA
Canada
About 1 year using the app
March 23, 2020

ASR is magical. We use it (a) to apply free shipping to a specific product category, (b) to display negotiated rates for Canada, and (c) to customize language on our shipping page. ASR is both powerful and easy to use. ASR support is responsive and helpful—more so than any other Shopify app we use. ASR is core to our success and highly recommended.

The Spice House
United States
6 months using the app
September 9, 2020

Much easier to navigate and set up than some of the other apps out there. When I ran into issues, customer service was top notch! Even down to Molly scheduling a phone call so that we could talk through what was happening. Resolved my issues and replied to emails promptly. Definitely a great app and recommend to anyone with complicated shipping needs.

Avalon and Ninth
United States
8 days using the app
Edited July 26, 2018

I've spent dozens of hours trying to find an app that provided the functions I needed. I wasn't asking for difficult things, but no luck until I found this app! It does everything I need and so much more, but the best part is its easy to use.
Even better was the customer service that was provided within an hour of sending an email. Cannot recommend enough!

Chalkscribe
United States
About 22 hours using the app
August 24, 2017

Excellent App! The only method found to setup complex shipping rates with our many different sized Art products, including several Fulfillment services.
Brian answered promptly and got all things sorted out quickly.
It can be mind boggling to setup many complex products and trust that Shipping will be correct.
Looking forward to new features coming!
Thanks!

Mandybankson
United States
21 days using the app
June 16, 2020

This app does absolutely anything you could want with shipping rates. I was about to give up on trying to get everything synced up with stores and domestic shipping, but after working with Molly, she easily helped me accomplish all our needs. Best customer support ever. If you need customized shipping, don't waste your time with other apps, this is all you need.

Nutrition Faktory
United States
Over 1 year using the app