Reviews (321)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for handling complex shipping needs that Shopify can’t, like mixed carts, fragile vs perishable items, vendor‑specific rules, and regional restrictions. They praise its flexible rule engine, accurate rate calculations, and reliable performance under heavy volume. While setup can be complex, merchants find it intuitive with clear documentation, unlimited test mode, and exceptional, proactive support that often helps configure stores and add new logic.

March 3, 2020

Excellent app for creating unique shipping restrictions for products down to the variant/sku level. After trying many other apps, this one does it all for a very reasonable cost. Great customer service when help is required via email and phone. Highly recommend giving it a try !

All Day Vapes
Canada
4 days using the app
October 5, 2018

Best custom shipping rates app in town. You can do virtually anything with it, there are no limits. And blended rates are just magical. I was also impressed by the speed and attention of support (took less than 1 day and 3 e-mails to solve my issue), so I recommend this app without doubts.

Platanomelón
Spain
7 days using the app
May 14, 2020

The app is great and does exactly what I wanted it to do which is sell my product at a flat rate and have a different smaller rate for each additional item ordered. And the support was excellent!!! They did everything I asked, were super easy to work with, and followed up to make sure everything was good.

Brenda Bogart
United States
3 days using the app
October 18, 2019

The second store I have used this on, first time took 15 mins to set up, the second time took 5. Had a question and support replied immediately. The app works quickly and easily and is very flexible. Were on Shopify Plus and we need this app to manage our shipping rules, no other solution has come close.

Tonic Studios USA
United States
About 15 hours using the app
November 4, 2021

This app is so easy to work with and provided a great solution for how we want to customize our shipping rates. Their documentation and tutorials are fantastic, and I am so impressed by the personalized support we received - we were even sent a custom video with screenshots that explained steps needed. Highly recommend

signatures.deervalley.com
United States
6 days using the app
August 31, 2019

This app has caused so many issues with our store and with our clients. It is not worth the headache. Shipping rates are never accurate and setting the app up is not worth the hassle. Maybe some people have had luck with this app before but our experience has been terrible. Definitely have lost money on sales and shipping by using this app.

Ultimate Tattoo Supply
United States
6 months using the app
November 4, 2019

We're huge fans of advanced shipping rules. We have a pretty large catalog of over 20,000 SKUS and a rather complicated inventory management system, so finding apps that don't cause problems with our store or checkout can be a challenge. Not only that but finding a way to setup shipping for everything from pill boxes that weight an ounce or two up to protein powders or cases of drinks that weight 20-50 pounds can be a huge challenge. Advanced shipping rules works great for us!

My Supplement Store
United States
Over 1 year using the app
September 21, 2020

This is the second website I've installed this app on for a bunch of various shipping specifics (location, weight, carrier for different products, etc). It was working flawlessly... until the head of the company wanted to make everything free shipping for a week. Unfortunately, I decided the best way was to deactivate but not delete the app so I wouldn't lose all the customizations. This was probably not the best solution. BUT... MOLLY TO THE RESCUE!!!! She helped me put it all back and once again, smooth sailing.

Best shipping app and customer service in the app store!!!

Jao Wholesale Online
United States
3 months using the app
September 3, 2021

We are using this app to implement shipping charges at checkout for the first time, and it has been incredibly easy to understand and work with! Not only that, but the customer service is phenomenal. In testing we were getting some unexpected rates, and they worked diligently to help understand where the error was and how to correct it. There are a few features I wish were available: the ability to duplicate rates (not clone into a different zone, but duplicate) so you can have the same rates with two different rules sets, or to avoid manually re-entering tables across zones. Also, the ability to include packaging information in table and rule based rates, instead of just in carrier rates. Finally, it would be nice to have rules based on Customer Tags. Overall though, we have been extremely pleased with ASR thus far.

Sunbeam Candles
United States
28 days using the app
April 4, 2019

This app doesn't play well with large stores. The previous version just took the Product Vendor field and based calculations on that. The new version forces you to Sync products in its own system. It takes well over an hour to sync just 200 products and I have several thousand. If you close the app, it forgets its progress. Keep getting errors to sync a live rate which I have done like 12 times. Extremely buggy. The earlier version was much more solid.

Swish Embassy
Canada
Over 1 year using the app
Bambri replied April 4, 2019

Thank you for your review and feedback. We're sorry you experienced a slow and incomplete sync process. Sync issues are very rare. If you contact support when there is a sync issue, we can remedy the issue promptly. We've corrected the issue that was unique to your shop. Luckily, a sync issue doesn't stop the app from showing rates at checkout or prevent you from making edits to your rates. Also, in your case, because you were still using fulfillment services for product groups, the sync process isn't even required. We've sent a follow-up email to you as well, feel free to reply for further assistance.