Reviews (321)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for handling complex shipping needs that Shopify can’t, like mixed carts, fragile vs perishable items, vendor‑specific rules, and regional restrictions. They praise its flexible rule engine, accurate rate calculations, and reliable performance under heavy volume. While setup can be complex, merchants find it intuitive with clear documentation, unlimited test mode, and exceptional, proactive support that often helps configure stores and add new logic.

January 15, 2021

After getting so many headaches from trying to fix Shopify combining shipping rates at checkout, I found Advanced Shipping Rules. Not only has it allowed me to fix all of my shipping and cart issues, but the customer service is absolutely incredible. Molly was able to quickly answer all of my questions and her patience alone deserves a 5 star review. Thanks again!

Tropical Fish Plus
United States
4 days using the app
July 26, 2018

This app and the people who provide support are fantastic!

I almost always receive an answer to my questions the same day, and any issue (only had one, and it ended up being my own fault!) is resolved without having to wait weeks, like other apps.

They are also really helpful when figuring out the best plan for your Company. They're flexible, and want this app to help you, not just to make a bunch of money off of you. We really felt taken care of, which is rare these days.

So what are you waiting for? Get it!

Publicbikesusa
United States
3 months using the app
June 29, 2020

I own a bakery and offer some items in my shop that ship nationwide while others don't. I needed an app that would only allow people to purchase what was available in their area and this was just what I needed. The best part, however, has been the customer service. I'm not exactly technologically inclined :) and the customer service has been excellent in helping me do the initial set up, troubleshooting and ironing out the issues that first came up and being overall very pleasant to work with. They reply to emails almost immediately!

Curious Cat Bakery
United States
Over 1 year using the app
August 15, 2018

What an AMAZING experience! I was a little confused about how to make the app do exactly what I needed it to do. Unlike most apps i've seen, there was actually a phone number I could call! I called in the morning and received a call back within the hour. Not only did my store get set up the way I wanted it to run but I was even taught how to manage the app and shown the process step by step. EXCELLENT customer service! Don't be afraid to call, the staff is so knowledgeable and friendly. Super happy with this app! Thanks Advanced Shipping Rules!

Bagkingtest
United States
About 1 month using the app
December 10, 2017

I installed the App and was playing around late Saturday evening and realized I had a small issue, so I shot off an email to the support address hoping I could get things sorted out by Monday. Literally within minutes Brian (the creator of the App) had responded to my problem with a solution and I was able to get everything sorted out that same evening.

I must add that the solution to my problem was not simple. It would have been easy for Brian to say that what I was trying to do was not supported or not included in my price tier but he was able to help me out in lightening speed at no additional cost - Thanks Brian.

Advanced Shipping Rules is the most powerful shipping customization App that I have found in Shopify. It delivers everything I need and more is a simple efficient way. Love It.

Ecogardener
United States
1 day using the app
July 16, 2017

Simple, easy, and does exactly what it says. It helps me to constrict a few products to US only. It also allows me a few ways to adjust shipping pricing as well. Great app.

Grownmanshave
United States
3 months using the app
July 8, 2020

The app did what it claims, but the interface was a problem for us. We were looking to ship certain items for free. While the app can accomplish this, it requires you to mark the items manually that you wish to ship for free.

A simple Tag 'FreeShipping' or Collection would accomplish this, but it isn't able to use those.

This app had promise, but that oversight was a big one.

Shelburne Country Store
United States
7 days using the app
April 16, 2018

App is terrible. They show certain rates and then tell you you need to sign up for Shopify stuff to make the App work. It's nearly impossible to edit or use as well. Very complicated.

Jeepbolts
United States
17 minutes using the app
April 24, 2023

Excellent product with great flexibility. Tech support is quick, clear, and competent. I definitely recommend it!

boozedogs
United States
About 1 year using the app
August 10, 2021

I love this app! It let me create all the rules I needed for my shipping rates and whenever something didn't work out as expected their support was always there to help out!

RAGOO
Ireland