Reviews (321)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for handling complex shipping needs that Shopify can’t, like mixed carts, fragile vs perishable items, vendor‑specific rules, and regional restrictions. They praise its flexible rule engine, accurate rate calculations, and reliable performance under heavy volume. While setup can be complex, merchants find it intuitive with clear documentation, unlimited test mode, and exceptional, proactive support that often helps configure stores and add new logic.

September 7, 2021

Wonderful app with great support. We needed help separating the shipping rules for our BYO Gift Baskets and shippable Gift Boxes, and ASR works perfectly. They even called me (on the Labor Day holiday, no less!) to talk me through making sure that everything works. Couldn't be happier!

Three Basketeers
United States
11 days using the app
January 7, 2021

This app is exactly what we needed, we ship each item separately and needed our customers to pay the shipping cost per item! Along with not allowing a customer to select a P.O. Box address. Molly was amazing, attentive, and patient while I asked and needed help getting started! I highly recommend! - Jodi

Ovenly
United States
2 days using the app
September 27, 2018

Invaluable app and unparalleled service! No other app performs like this one and I have yet to find another team with as high quality service. I just had an issue with adding a new vendor and got an email back within 30 minutes an was on the phone in another hour, problem solved shortly thereafter. Couldn't recommend more!

Creative Action Network
United States
Almost 2 years using the app
Edited January 23, 2017

Our app, for the first time in over a year, experienced a brief amount of downtime. We addressed the issue and the app is now running properly. Like any platform there is going to be very rare unexpected downtime, even Shopify itself has downtime from time to time. We are implementing a reporting tool that will continue to improve our response time in the future.

Vendorshippingrules
United States
9 months using the app
April 22, 2019

When I created my "store" (awhile ago), the web designer I hired selected this app and set it up for me. It's been working great and I have no problems with it. I wanted to make a small change, but since I am not technical I had no idea how to do it so I reached out to customer service and they were extremely prompt in replying. They then, quickly and cheerfully, helped me make the adjustments I needed to in regards to my shipping. Thank you!!

Madmade
United States
About 1 year using the app
November 23, 2016

Excellent app! Easy to install and configure! When I did my initial setup, I had some issues and called for support! I got immediate help and solved my problem within a matter of minutes! Tech support it top notch! I have products that are being shipped from five different vendors. That alone can be difficult, but Advanced Shipping Rules made it easy! One vendor in particular is a nightmare to ship from. Advanced Shipping Rules to the rescue.
http://www.polishshirtstore.com

Creativebydesign
United States
29 days using the app
August 13, 2018

This app has been the perfect solution to our subscription shipping rules. We ran through a few other choices here in the app store before landing on this one. It's SUPER simple to setup, has many facets of customization, and the customer service has been excellent. Seriously, we are incredibly happy to have stumbled upon this one. We have a flat rate for all domestic shipments, at least 5 other tiers and product groups for our differing subscriptions broken down into US vs INTL. It's been working like a charm!

Espionagecosmetics
United States
About 2 months using the app
October 4, 2018

I called support and spoke to Brian regarding questions about integrating with Printful. He was kind enough to tell me I didn't need his product because I exclusively use Printful as my dropshipper. Thank you!!!

Abstract Digital Designs
United States
10 days using the app
March 5, 2021

I have two locations (US and overseas). I installed this app to use blended rates with subtitles to clarify each product's shipping time when the customer purchases products from different locations. It took me a long time and a lot of trial and error to configure. When everything was set up, the app's blended rates did not show any subtitles. I reached out to support - to my surprise, here was the response: "When there are multiple locations in an order, Shopify is responsible for blending the rates, and the blended rates from the app will not be shown... if the subtitles don't match, they will just omit a subtitle." I might be crazy, but blended rates are clearly advertised in the app's captures and description. To make it work, they asked me to eliminate inventory tracking in multiple locations, which I cannot do for obvious reasons. All in all, this was a tremendous waste of time and a frustrating process. I had to change tons of things in the backend that I will need to redo now. They should not advertise things the app cannot overcome.

Paint by Numbers
Spain
Bambri replied March 6, 2021

This is valuable feedback. We will be adding text to the app page with a warning that:

The blended rates functionality within the app will only work for groups of products that belong to the same shipping profile and same shipping location in Shopify.

If products belong to different shipping profiles or different locations, the blended rate functionality of the app will not work for those products.

I hope new merchants will discover that new text, and also discover this review of yours and the response.

Thanks again for the feedback. We are sorry for your wasted time, and hope your effort to point this out saves other merchants for wasting their time too.

July 23, 2026

Wilders
United States
5 months using the app