Reviews (321)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app for handling complex shipping needs that Shopify can’t, like mixed carts, fragile vs perishable items, vendor‑specific rules, and regional restrictions. They praise its flexible rule engine, accurate rate calculations, and reliable performance under heavy volume. While setup can be complex, merchants find it intuitive with clear documentation, unlimited test mode, and exceptional, proactive support that often helps configure stores and add new logic.
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Molly was amazing, solved my problem within 24 hours of request. They also provided me with more tools to help build my business.
This app charged me twice on the same day without my consent. Instead of $9, It charged $20 with my Monthly shopify Subscription. If They will be committing this kind of Fraud, I and not going to use this app anymore. I am a very disgruntled and unsatisfied customer.
Hello, I'm just explaining here publicly what we've already communicated with the the merchant privately....We are so sorry for the confusion surrounding these charges. In order to use our app or any other carrier service app, a certain feature needs to be activated on your shop. This is the $20 charge that you received. This is a charge that came from Shopify, not our app. We've explained this, and also offered a refund ( and already processed it ) for all our app charges. We've been communicating regularly with the merchant and explaining everything, and doing whatever we can to help them. But, they still haven't decided to update their review. Sometimes there are frustrating things that seem illogical in the Shopify ecosystem, it's best if we can be patient with each other, and give people credit for communicating frequently and quickly and trying to help. I do believe that accusing us of fraud is a overreaction to being frustrated with receiving charges without a full understanding of the various pieces of the Shopify eco-system, which we are part of, and here to help you navigate.
The app is great and does exactly what we need it to do but I'm really leaving this review because their support is absolutely unmatched! We had a minor issue that caused us to reach out. Turns out, it wasn't even caused by their app but they still went above and beyond and found the issue for us! Can not recommend Advanced Shipping Rules any higher!
This app has been great so far, and Molly has been quick to help with anything we need. Highly recommended!
I don't know how we functioned before using ASR. Absolute game changer and the customer service is just as good!
Easy to use, works great, and amazing customer service!!
Molly is always super helpful and patient! We have lots of complicated requests and she always has a solution for them.
Brilliant customer service and support in assisting us to get the rates working exactly as we would like them to.
Molly always get me taken care of quickly. Great customer support.
Great app, easy to use and gave us the ability to create custom shipping options for our customers Australia wide
