Vitals: Reviews, Bundles & 40+
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Reviews (2,978)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this all‑in‑one app replaces several separate tools and is great value for the price. They report strong gains from upsell, bundle, and volume discount features, plus helpful extras like reviews, cart and checkout enhancements, visitor replays, and AI behavior insights. Many find it fast, reliable, and easy to use. Support is frequently praised as extremely quick, friendly, and hands‑on with custom fixes and setup.
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Funny how only last week I was wishing that an app could come along and help me reduce my stores pageload time to help with conversions and seo.
So I've been going through my apps recently and removing the ones that weren't absolutely necessary.
Then I stumble across this beauty of an app which allowed me to delete several more apps it rendered obsolete and also promises efficient coding saving me valuable seconds and performing the function of 20+ apps for the price of 1. It's a game changer for shopify apps in general I think. On top of all that the team are super quick in fixing any issues.
have 2 subscriptions to this excellent 5* app and despite a rough start, things are ok now. great professionalism and attitude from the team.
adding great value to all biz owners on shopify.
I've just cancelled this app after using it for a week - will be interesting to see if this is posted or not. The reasons I cancelled it: 1. Limited options on each app to adjust the variables to match our own colours, let alone our own branding style
2. Limited functionality on each app relative to the other stand alone apps available on Shopify
3. Far too many emails
4. Too much wasted waffle on introducing 'how to' videos
5. Slow response to queries Overall, I get the impression Vitals spends far more time and effort on its marketing than it does on developing the technical capability of its apps. ***REVIEW UPDATED 25/7***
I received an email from the owner of the app to reconsider the 2 stars I had given it. I politely explained that I was unable to do this as I was unable to customise the apps to match our branding and I felt the individual apps has limited functionality. Having read through many of their reviews, I find them lacking in detail and meaningful insights into 'why' they approve of the app. I have never heard of the term 'onboarding' before to describe excessive emails which are never a good thing in my book whatever way Vitals want to spin it. There are some fantastic apps available on Shopify however you have to do some leg work to find them.
We're really sorry it didn't work out as you'd expect it. We're adding below the reply already sent by email:
1. When it comes to adding multiple customization options in the app, we've decided against cluttering it with each and every option and opted instead to assist merchants directly through our customer support team. They're available 24/7 and are all skilled in HTML/CSS, being able to match any Vitals app to your theme's look and feel. It only takes a brief email/chat message;
2. In terms of functionality, we've bundled inside each app the most frequently requested functionalities. We always listen to our customers when it comes to new features, they can suggest / upvote features within the app, and we have a public roadmap unlike most other developers: https://vitals.co/product-roadmap;
3. We do send a lot of onboarding emails. At the same time, Vitals is probably the most complex Shopify app, and we believe a rigorous onboarding process is necessary;
4. I think this is the first negative review I hear about our video tutorials; to be honest, our merchants usually rave about their quality. They always have a consistent introduction that addresses the pain points the apps are solving and the added benefit of using them.
5. We never, never respond late to support queries. You've reached out to us twice in August last year and about a week ago. We responded after 5 minutes the first time and after 29 minutes the second time. This is in line with the fact that we normally answer 75% of all support queries within 30 minutes: https://help.vitals.co/article/40-best-in-class-vitals-support-247-email-chat
Support team made unauthorized changes to our bulk pricing settings. Unable to correct their changes and support has gone radio silent. Super costly experience made worse when support chose to ignore the issue rather than address it.
Hi there!
Thank you for your feedback.
The root cause was identified to be a synchronisation issue between Vitals and Shopify, due to the very large number of products in your store. We've completely rebuilt the synchronization bridge back in 2019.
good
Great support :)
Helps to streamline your store
Muy buena atención cuando uno necesita hacer cambios o modificaciones que la app no puede por defecto, se adapta muy bien a las necesidades.
Faltan algunas cosas por mejorar, pero en general es una excelente aplicación y muy buena respuesta de los ejecutivos.
AMAZING
Everything is good except that they do not answer and leave you with the automated response which does not solve any problem. I do not think that artificial intelligence is effective in solving complex problems at the present time, so please add support workers to support such applications, as ten or 15 cannot answer applications that have many customers.
To solve a problem in this application you have to message them within the application and send your request to the mail and wait for the time for them to respond to the mail at a time when they can respond to you within the website and this is very frustrating if you are in an urgent matter.
