Swym Back in Stock Alerts

Gopinath from their support team really went above and beyond to help me integrate this into my store. I had several questions and when I reached out to them I was only an hour into my free trial; that made absolutely no difference to them and they treated me like a paying customer. Top rate support and I have no doubt they'll be there for me if there are any other issues. I will definitely convert to a paid plan after this trial is over.

after installing the app, i've noticed it was not working for my theme, so i've emailed Swym Support team, almost immediately Thirumagal responded to my email. after taking a short video to show them the issue, the very next day the app is working for my online store. Now i can see which are the products that are OOS & has a high demand on my site, we would order more in the future. those that are OOS & no demand, we know there is no point restocking again.

This app has been really great for us in capturing emails, data on products that are arriving soon to help us identify the demand for a specific product or size. We've also found that best-selling products that have come back through returns are selling immediately because of the back-in-stock notifications. The team are really helpful with any custom changes or help that we need for custom development - would highly recommend purely from the great support.

Very impressed ..There were a couple of glitches in getting it to work exactly how i needed it to and contacted the help centre .. I have been amazed at how attentive these guys are in helping sort any/all issues and customising the whole package to my exact needs, even offering to link it to my ESP free of charge and always coming back with progress reports ... I now have a perfectly working feature to add to our site that my customers just LOVE .. Thank you Krishnan you are a superstar ..

This app was easy to install and for someone with no experience building a website, that was huge. It is easy to modify features and the app overall looks great. Customer support is terrific. When asking questions about another app by this developer (Wishlist Plus), the agent found a small glitch on THAT app and adjusted it before I even knew it needed attention! Now THAT'S service! Really glad I found this developer group. Know my customers will love both products. Thank you Swym Support!

We chose this app to allow our customers to sign up for notification if they aren't ready to pre-order the item they like. Our wait times can be long for pre-order items, so it's often more interesting for customers to sign up for that notification and for us to download the report and order those items.

This configuration was not available by default, so Suman at Swym helped us configure it. We've just lanched the store with the app and hope our customers will use it to help us better serve them.

Works nicely
Great support

The app is great, after seeing how much sales it brings in from the alerts I've started adding products early to create anticipation and once people are signed up and the item arrives the email alert goes out to everyone. We did have an issue to where many would sign up for an item and when 1 return would come in it would alert the customers before the official restock, however I just learned today that you can adjust the settings to only send alerts when x amount is restocked for all products. Love it when apps cover all the bases:) Great feature! Great app!

This rating ONLY applies to the FREE version. Very suitable functionality for free version and excellent customer service - BiS was not working with the theme my site uses (Testament) and the BiS team went in and made some back end changes in my account or to the version running to ensure working functionality on my site. I didn't expect them to do this given my site uses the free version but they did, very impressed. I may, at a later date, upgrade to a paid version as there is much greater functionality that comes with the paid versions that would be helpful onsite, but the free version is a great starting point for a shop like mine. Would certainly recommend this app to other small shops with out of stock issues like mine.

So far so good. A configuration error caused the app to not work for the first month. After watching it and setting up test I noticed that the stock status was not updating properly. Contacted support and after a couple of days it looks to be working properly and I have received the back in stock notifications. Pros, We have about 8000 SKUS and the reporting is good and is allowing me to see what out of stock products our clients are interested in. Inventory is an issue after the China Virus so it is nice to see what Inventory I should be pushing for. Currently I am seeing that a lot of the same people are requesting to be notified about multiple products. Would I recommend this app? Yes, the price looks to be about right and it is working as advertised. Cons, Being pestered by support multiple times to write a review.

They offer a 30 day trial period, which is great. Description says "Works with Shopify Locations." ... maybe... if you upgrade to $99/mo... then we think this feature just Notifies your customers in different locations when an item is back in stock. We do not think this app works with Shopify's multiple warehouse Locations... For example: we only want app to show Notify for a specific warehouse location that is out of stock, such as our EU warehouse, but not a warehouse that has product in stock, such as our USA warehouse... we do not think it will do this even if you pay $99/mo. Also, we wanted to uninstall app code that the developer added to our web site, but app does not do it automatically and developer will not uninstall code if you decide you do not want their app... they just sent us a web site address on how to do it ourselves... we are not sure we would have even tried their app if we would have known this :(