Reviews (462)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a high‑ROI WhatsApp and multichannel hub that boosts orders and conversions. They highlight strong Shopify integration, automation for abandoned carts, COD verification, order updates, and targeted broadcasts with segmentation. AI chatbots that pull real-time store data help reduce support workload and convert sales. Many praise the clean interface, reliable performance, shared inbox, and highly responsive support with onboarding and campaign setup.

September 11, 2026

I would recommend Zoko as your WhatsApp partner. They provide their service professionally, and their support responds very quickly! I've tried Wati and Interakt before, but Zoko is my best choice regarding price and service!

Samapura Jewelry
Singapore
Over 1 year using the app
September 10, 2026

The onboarding process is very smooth. Aaquib was my on boarding partner, very helpful and always available. As a new brand , we are learning new things everyday . Zoko has been a great help in this journey. We have seen quicker consumer conversions and repeats thanks to Zoko

Nani ka Pitara
India
3 months using the app
September 9, 2026

The onboarding process is very smooth. Muzaina was my on boarding partner, very helpful and always available. As a new brand , we are learning new things everyday . Zoko has been a great help in this journey. We have seen quicker consumer conversions and repeats thanks to Zoko

Roar Street
India
3 months using the app
September 9, 2026

This is Uzair Shakoor from Zaid Attar Wale, one of Pakistan’s leading perfume brands.

We have been using Zoko for the past 3–4 months, and our experience has been great.

Before Zoko, I personally tested and explored several WhatsApp API and cloud-based solutions, including Intellicon, Contegris, and other platforms. We faced different challenges with those systems, especially around smooth operations, features, integrations, and customer support.

After researching different options, I decided to try Zoko, and it has been one of the smoothest and most professional WhatsApp API solutions we have used.

It provides almost all the WhatsApp features a growing brand needs, whether the goal is customer support, sales, order management, automation, or managing customer conversations efficiently.

Currently, we are actively using Zoko at Zaid Attar Wale and are satisfied with the overall experience.

If your goal is to provide better customer support or generate more sales through WhatsApp and you still don’t know about Zoko, I would definitely recommend giving it a try.

A strong and practical WhatsApp solution from India.

Zaid Attar Wale
Pakistan
3 months using the app
September 7, 2026

We were using WhatFlow before and recently switched to Zoko.
The broadcasting and marketing features are much better, and the support team is very cooperative and quick to help.
Overall, a good experience so far!

Dajee Foods
Pakistan
3 months using the app
August 31, 2026

Have been using zoko for more than 6 months. Best part is they have wonderful support, which is always missing in most of the businesses. Quick resolution, least TAT.

Overall its a great catch to have. Kudos guys, keep going.

Chamdewallah
India
5 months using the app
August 30, 2026

We use Zoko for our automated WhatsApp order management, and so far, the experience has been really smooth. What we like most is their customer support. They are quick to respond, professional, and always ready to help with setting up templates and workflows. Their team made the whole process easy and hassle-free. Highly recommended...

AirflexIndia
India
3 months using the app
August 28, 2026

I replaced multiple apps with Zoko and it has honestly simplified a huge part of our Shopify operation.

We now use it for abandoned checkout recovery, COD order confirmation, transactional WhatsApp updates, delivery notifications, review requests, and customer support. I was also able to build account-wide rules using Shopify customer tags, so customers we flag as spam are automatically excluded from our flows.

The biggest win for me is how flexible the automation builder is. Once you understand how the flows, conditions, Shopify data, and WhatsApp templates work together, you can build pretty much exactly what you need instead of trying to force your business into a rigid template.

It also replaced a much more expensive WhatsApp automation setup we were previously using, while giving us more control over the actual customer journey.

Their support helped get things sorted out quickly when i first started using their app.

If you run a Shopify store where WhatsApp is an important part of sales, COD confirmation, order updates, or customer retention, Zoko is genuinely one of the most useful apps I’ve added to the store.

Etba3lly
Egypt
4 days using the app
August 27, 2026

This application is highly effective for customer service. It allows you to connect both WhatsApp and Instagram, manage customer inquiries efficiently, and create draft orders quickly and easily.

HBYTALA
Lebanon
3 months using the app
August 25, 2026

Excellent product. The app works great, its intuitive and simple. Zoko AI will take some training but once its trained it works great and converts sales efficiently. The customer success team is super helpful and has a lot of insight to offer to improve the improve the operations on the app

Tabi Clean
Colombia
19 days using the app