Track by Loop

Big fan of the Wonderment team and the ease of using the app to power branded order tracking experiences. Really helpful for both our team and our customers.

Easy implementation and integration with both Shopify and Klaviyo to ensure a seamless experience for our team internally as well as our customers.

I used this app to get an understanding of how we're performing with (un)fulfilled orders in a second's glance. It's saved me a ton of time to focus on exception-based reporting. Beyond that, Brian is always willing and able to go above and beyond. From asking for feedback re: what other business reporting requirements would be helpful to jumping in with adhoc solutions in a pinch. Excited to see how this app continues to evolve as it's already great stuff!

This app has been a game changer for us when it comes to tracking shipments. We can see shipment status without having to track each shipment individually. We are able to sort orders by their shipping status which allows us to quickly see what orders have problems and focus on those 1st. It integrates with Klaviyo so our customers are automatically notified when a shipment is delayed. All of this has dramatically cut down time spent on customer service. Main take away, this app has allowed us to become proactive instead of reactive when it comes to alerting customers about shipping delays. No more emails from customers saying Where the hell is my order! Last, but not least the app's customer service is super helpful and will fix issues quickly.

Wonderment has helped transform my customer communication when it comes to my shipments. In the absence of improved delivery leadtimes, Wonderment is really effective in keeping my customers up to date at every step. Jess was pretty damn awesome in helping to set it all up and even integrating with Klaviyo. I'd thoroughly recommend using Wonderment to optimise your logistics and improve customer comms.

Here at Krost New York, we really love to utilize every tool we can to boost the user's experience & find the best practices for post purchase options. Working & integrating Wonderment has been an easy and useful adjustment to our site & we are so happy with the results. Sivan has been especially helpful & we are looking forward to everything we can continue to see in the benefits of this application.

The app has provided valuable visibility into shipping delays and issues that we never had before, allowing us to be proactive with our customers and resolve problems quickly. Customers have really appreciated this and this feels like an essential tool now in delivering our premier customer experience. The Wonderment team is also very responsive and has quickly helped answer any questions and troubleshoot any issues. Would recommend!

Prior to using "Where's my order?" we would get support tickets from frustrated customers who hadn't received their shipments. Now we are able to see stalled shipments and shipments that don't make it to the customer and reach out to them. This is great because we are mitigating customer frustrations before they happen. The creators of the team are also great. Very willing to implement suggestions that their users would find helpful.

There's no way to prevent orders from being delayed, but this app helps make the customer experience better and helps our customer service look better. The app easily integrates with Klaviyo, allowing us to set up flows and send automated emails to customers when their order might be delayed. The Where's My Order team has been super helpful and responsive in helping customizing everything to our needs. Highly recommend to all Shopify businesses.

I would 100% recommend Wonderment's Where's My Stuff app. Their customer service SECOND TO NONE and the product and insight they offer is above and beyond what I saw from their competitors. They truly master Klaviyo and greatly expedited rollout of multiple email flows for us. Their app also requires no integration with shipping carriers, and we were able to start analyzing thousands of order shipment data the same day of integration. We also rolled this app across our Canada, Australia and UK Shopify stores with great success!