Track by Loop

Previously, our customers were left in the dark when shipments by USPS or UPS were delayed and often caused a lot of support tickets and frustration for not only our team but for our customers. Since starting to use Where's My Order by Wonderment, we were able to get ahead of the delay and let our customers know ahead of time before reaching out. It created a sense of "we're on top of this, don't worry" for our customers and they greatly appreciate it. Thus creating a better customer experience which is extremely important to us. We've also been able to trigger new orders from the Wonderment Klaviyo triggers. It's a win-win! Highly recommend!

We have just started using this app and it's absolutely amazing.
They simply build all you need to give your customers a fantastic experience about their orders, with a lot of information on tracking. All the email flows within the brand voice were customised for us and we didn't have to do anything.
This was particularly good for me because I'm not quite a tech person... so, incredible job, Sivan and team! Keep up the great work and thank you very much!
Ticiana and Leonardo, from Crochetree

We ship most of our orders with USPS and were having issues with packages getting delayed and customers thinking they were lost. Customers would reach out asking us to reship their order once it stopped moving in tracking. Now we can proactively notify customers that we're monitoring their shipment and avoid having to re-ship as many orders. This has been the only app we've found that can do this, other popular tracking apps only notify you and the customer when the carrier flags it as delayed.

Wonderment is one of my favorite tools in our CX tech stack. This tool has empowered us to be able to communicate the entire after fulfillment journey to our customers and across our team internally. It's so much more than just sending emails/sms on the package journey, it has literally given us the ability to stay proactive for our customers if something goes wrong during fulfillment.

Additionally, the order tracking page is highly customizable and we have been able to offer our customer's an amazing brand experience.

I am saving hundreds and getting every feature I ever dreamed of for my Shopify store. If all orders go through Shopify, this is a dreamy solution for SMS and email notifications, tracking pages for Ontrac, UPS, FedEx, notifications and warnings for my team when items are stalled (it tells customers too), and I can even use their tracking pages to get people into my referral program and text list. You should integrate with Klaviyo email and SMS. Their engineers are really talented, they have been in the ecomm game. A+. Thank you Brian and your team! This is a legitimate product.

Wonderment gives us better visibility into the status of our shipments on a variety of carriers, and it enables us to provide better, more timely experiences for our customers. Great app and support from the developers is fantastic.

Best investment we have made all year. Highly recommend—great team, great service, a real game-changer for our business.

Jeff and Austin have been great, both in getting our post-purchase experience up and running and in keeping up with updates. I highly recommend this app.

Great overall. Price to value make sense. Has improved UX and reduced CX tickets. Plan to continue using. Have not had issues. Easy onboarding. Customizable to our site.

Fantastic team, great app. Honestly, one of the best on-boarding experiences and I've been in the space for 25+ years.

I wish I would have implemented this in 2017 ;)