Reviews (317)

Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a strong choice for running wholesale and retail from one store, with a secure B2B portal that hides wholesale pricing from retail customers. They like the intuitive setup, quick-order forms, net terms checkout, and flexible pricing and shipping rules. Many call it their “best wholesale app,” praise the responsive, hands-on support, and note it’s reliable long term and keeps improving with useful updates.

October 29, 2024

Really great customer support! They are open to tweaking any issues we have to help customize our website and cater to our wholesale customers! Very happy with this app so far!

Piper Collection
United States
5 months using the app
Wholesale Gorilla replied December 2, 2024

Thanks so much for the 5-star rating! We're committed to keeping you happy, and are just an email away if help is ever needed again.

October 10, 2024

Easy to implement and great customer service. If I change themes they jump on updates before I even have to ask.

Gorilla Candles™
United States
Almost 4 years using the app
Wholesale Gorilla replied October 17, 2024

Your kind words mean a lot, especially coming from a 4+ year customer! We're thrilled you're a satisfied customer, and will continue to do our best to assist further as needed.

August 30, 2024

Great app to help expand our direct B2B/Wholesale business. App has a wide range of customizable features allowing us to offer tailored solutions for our customers. Support is fast and extremely helpful. Amazing app! Thank you Wholesale Gorilla team.

4XEM
Canada
About 1 month using the app
Wholesale Gorilla replied September 3, 2024

Your kind review absolutely made our day! We appreciate your business and look forward to helping further.

August 23, 2024

Outstanding customer support. We had an issue due to updates that I was having a difficult time troubleshooting. The support team investigated, determined what was causing it, and guided me through fixing it. The fix was done quickly and we are back on track!

HA Motorsports
United States
About 4 years using the app
Wholesale Gorilla replied August 27, 2024

We strive to provide excellent service, and your feedback helps us do that. Thanks so much!

August 22, 2024

Wholesale Gorilla is an excellent wholesale solution. They are incredibly responsive and quick to resolve any issues, always working with me to produce the best results. They offer invaluable support for my business.

Warsenal
United States
11 months using the app
Wholesale Gorilla replied August 27, 2024

Your feedback lets us know we're on the right track. Thanks so much for the review!

August 20, 2024

The team at WSG is super helpful, and very fast to respond when needed. Love their app also!

Thuren Fabrication
United States
Over 3 years using the app
Wholesale Gorilla replied August 27, 2024

Thanks for the review. We put a lot of love into Wholesale Gorilla, and we're happy to hear you love it too!

August 10, 2024

Some great tech help when needed. This app works well for our business for the 12 months we have been using it. Would recommend.

QJ Riding Wear
Australia
Over 1 year using the app
Wholesale Gorilla replied August 12, 2024

Thanks so much for the review! Your feedback helps us improve, and we are here for you if ever needed.

August 9, 2024

Quick response to issue and back online quickly. Thanks!

Defence Medals Canada
Canada
Over 4 years using the app
Wholesale Gorilla replied August 12, 2024

Thank you for the amazing review! It's always a pleasure for our team to help out, and we look forward to becoming even faster through our chat support.

July 18, 2024

Appreciated the help when we had another app causing problems at check out for our wholesale customers. This was fixed quickly and the customer service was great.

Shades of Gray Indigenous Pet Treats
Canada
8 months using the app
Wholesale Gorilla replied July 22, 2024

We strive to provide excellent service and your feedback lets us know we're on the right track. Thanks!

May 23, 2024

Beware- this app charges you even after you have uninstalled it.

Plant Based Hair Care for Natural Hair
United States
About 5 years using the app
Wholesale Gorilla replied June 7, 2024

Thank you for being a Wholesale Gorilla customer for 5 years. It turns out you were charged by Shopify on May 4 for the month, before you uninstalled the app on May 6. This was a Shopify billing cycle issue. When you made our support team aware that you had uninstalled, we immediately refunded you the charge. We hope this sheds light into the matter. Again, thank you for being a Wholesale Gorilla customer for all these years.