Bold XERO Sync

Serious? This seems pretty elementary.

Discount must not be greater than one hundred.
Partial line item refunds are not currently supported.
Restrictions on how many items I can export a day?!?!?

As someone with no previous accounting experience, I have found Xero to be perfect for my new small business needs. The system is very easy to use and the support has been fantastic. Links easily with my Shopify store and there are helpful tutorials if you get stuck.

The new pricing structure feels like extortion! This is a really basic app that often doesn’t work in our experience and now they introduce fees without any justification at levels that seem unreasonably high. Very disappointing given the fees we are already paying to Xero. Very unhappy with this.

Unfortunately, customer service is next to nothing. Automated reply emails are plenty but no action... I have granted them Collaborator access to fix the issue (and it shows they have never logged in). Then I receive an email saying that they have not heard back from me on a Collaborator request, so they will close the ticket!

Really expensive for what you get - no way to NOT export the inventory so it gave me more headaches than it was worth when all I wanted was to export payment data for reconciliation. I've switched to another app which gives me 400 transactions for the same price I was paying for 200 on this app, better and faster customer service too.

Have struggled with the Shopify/Xero interface over the last 6 months but things are definitely getting better now Bold has taken over eg refund info is now appearing in the right place. I have had very good support with a recent problem. I can't say that everything is perfect yet, but it is much more workable and heading in the right direction.
Melanie - UK

At first I thought this was no good...kept deleting the app because I was worried. I think many of my issues were more operator error. Once I persevered and continued to test, the app works fine for me. The only thing I would suggest is make sure your item codes and skus are identical in Xero and Shopify if your tracking skus. Also, i wish there was a better way to allocate cash rather than manually allocating. Maybe there is, but I have not figured it out yet.

Well, since day one we have had issues reconciling payments done with Paypal versus shopify payment, for some reason it just can not post both you have to choose one or the other, that may have been ok when it was a free app but now that we have to pay USD 20 per month, this fix should roll out.. but no, no changes or sign that there will be any more added for the now $20 fee per month. We will look at a new app that came out and just charge $10 if its half as good we will be ok.

Horror. Used to work great, but does not work at all anymore. Xero is an essential integration and MUST work on Shopify Plus plans. Bold Dev's have no clue what they are talking about. Their responses are useless. Don't even try, just a waste of time. There is an app that works just flawless, but why would I pay additional $30 plus monthly for each and any shop on my plus plan? At least they proof that it is possible to have a working connection with Xero. I do not care who to blame. Shopify is in charge to deliver. But they do not. Shame on you Shopify. Time to consider other options...?

DO NOT | DO NOT | DO NOT pay for this app, you will regret it.

Cancelled the app after they went to paid (as did the other multiple negative reviewers). I would gladly pay the fee IF they had added functionality OR even perfected the app, as it stands this app is full of glitches AND if you sell services (like we do) does not have the capability to sync into multiple sales accounts in Xero, meaning your services will get entered into Merchandies sales account, unless you manually go in and edit EACH invoice (try doing that when you have over 600 invoices per month).

DO NOT | DO NOT | DO NOT pay for this app, you will regret it.