Yanet Returns & Exchanges

Alex was helpful in removing the Branding Label in the widget, still setting up the app but it appears to be great so far! Update: I keep having issues with customers saying they didn't get the return instructions emailed to them when I accept the return. I have contacted support but they keep telling me that everything is working perfectly, except it isnt. For some reason the app keeps sending the customers address in the return address field instead of my return address that I configured the app with.

I have also had customers tell me that they cant initiate a return as the portal is not working. I can't seem to see a reason or issue when I check on my end but I have had that complaint many times.

This app is a great add-on that really enhances the customer experience for returns and exchanges.
On top of that, I’m very impressed with their customer service. Alex, in particular, has been outstanding, he quickly resolved all the technical issues I faced and patiently explained every feature in detail. Truly responsive and supportive service!

An Amazing App with Even Better Support!

My experience with Yanet: Returns and Exchanges has been too good. For a free app, the amount of value it provides is truly remarkable. It's incredibly helpful and has made managing returns and exchanges so much easier.

What really makes this app stand out, though, is the phenomenal customer support, specifically from Tracy. On every occasion I've had a question or a problem, Tracy has been exceptionally responsive and helpful. She provides clear, effective solutions and genuinely understands the issues at hand. This level of dedicated support is rare and makes a huge difference.

Thank you, Tracy, for making an already great app an absolutely outstanding experience! Highly recommended.

I have been trying to find an app that solves the returns and exchange issue. Unfortunately other apps arent as intuitive as this one. While integration with the shipping providers is limited right now but i am hopeful that they will add more shipping providers as they grow.

Additionally, customer support is top notch. Alex from the team is really helpful. 5 starts to him

I rarely leave reviews, but I had to share my incredibly positive experience with App Yanet, and especially with Alex.

First off, it's truly remarkable how great and helpful this app is, especially considering it's free! It offers so much value and has genuinely assisted me in numerous ways. While it's already fantastic, I'm excited by the potential for even more updates and features that could be added in the future.

What truly sets this experience apart is the outstanding support from Alex. Whenever I've had an issue or a question, Alex has been incredibly helpful and responsive. It's clear they are really reasonable and genuinely understand my questions, providing clear, concise, and effective solutions every time. This level of dedication and understanding is rare and highly appreciated.

Thank you, Alex, for making App Yanet an even better experience!

Update 6/4

Still no communication on the issues.

Looks like a decent app but we have bneen unable to update any of the emails that would have gone out. 2 stars at it looks decent but has some serious issues with customizing even the emails.

The app is all over the place. While it does allow reasons/image attachments, and is free, you still lose money because the app doesn't make customers pay for shipping labels or deduct them from the refund amount. The support team is inconsistent with their replies too, and they lie to you just to go on about their day (yes Tracy, I'm talking about you.) Don't use this, you're just going to lose money with this app.

I've only just installed the app but so far it's giving me a very good impression.

It's neat, clear, well designed and seems to be integrating seamlessly with my store. I was looking specifically for an app that allows my customers to upload a picture of their package in case it's damaged etc. and Yanet has that and so much more.

I had a question within the first five minutes and Tracy at their support immediately helped me solve it, I could tell she knew exactly what to do - by far some of the best customer support I've had.

5/5, I wish all Shopify apps were this well made and easy to use!

Yanet has completely streamlined my store’s return process! It’s incredibly user-friendly—for both me and my customers. I really appreciate how the entire workflow is automated, from approvals to email notifications—it saves me a ton of time. The customization options are a huge plus too, letting me match everything to my store’s aesthetic. Big shoutout to Alice as well—always quick to respond and super helpful. If you’re looking for a smooth, stress-free return solution, Yanet is a game-changer!

P.S. Still cant believe it's free.

I had to switch from another app that was not supported anymore and i just love this app and the customer service provided. quick and efficient. Very easy to set up and the team answered every question for help promptly. I hope this will meet our needs. Will report back with an update