Yanet Returns & Exchanges

I’ve had an extremely frustrating experience with this app’s support team. I reached out multiple times with small issues, and every single time, I was told that nothing could be done. It feels like they are completely unwilling to provide even the most basic customizations or assistance.

While the basic support team is very responsive, the developer team clearly doesn’t care about helping in any way. They refuse to support even the smallest customizations, like changing text or providing any guidance on whether it’s possible to do it yourself.

It’s clear that they don’t care about customer support or improving their service. If you’re looking for an app with helpful support, look elsewhere.

This app has made managing returns and exchanges much easier! The setup is smooth, and the process is well-organized for both store owners and customers. I love the ability to customize return and exchange policies for different products, giving me full control.
Also, the support team has been amazing!
Alex was very quick to respond to my queries and helped resolve any issues right away. Highly recommend this app for a seamless return and exchange process!

Using the app for last 10 months for my clothing brand HauteQue and happy with all the functionality. Now few great features added as well. Thanks Alex for providing me the features and that too in a prompt time span. Recommending the app for all Shopify users.

Yanet has been a lifesaver for my store’s return process! The app is super easy to use, both for me and my customers. I love how everything is automated, from approvals to emails—it saves me so much time. Plus, it’s customizable, so it matches my store’s vibe perfectly. Alex is also amazing—quick and helpful whenever I need them. If you want a hassle-free return system, I highly recommend Yanet!

the customer submits a picture a proof that the product is in same condition but it just won't show in the form! its been days and no one fixes it!

This plugin is very useful, and the customer service staff Alex is also very responsible — He always help me resolve issues promptly. I do have one suggestion: it would be even better if more shipping carriers could be added, such as UPS.

Yanet has been a game-changer for handling returns and exchanges on my website. ALEX offered excellent guidance and activated all the premium features that perfectly fit my requirements. The app is efficient, reliable, and the best solution I’ve come across. Highly recommended!

Hands down, Yanet's return portal app is the best in the business! Tracy and Alex provided exceptional support every step of the way, making the setup seamless and addressing all my queries promptly. They truly went above and beyond to ensure everything was tailored to my needs.

What impressed me most is the app's flexibility. It allows almost every modification imaginable, giving me complete control over the return process. It's even more customizable than some paid apps I've tried before.

If you're looking for a reliable and versatile return solution, Yanet is the way to go. Give it some time to explore its full potential—you won't regret it!

It is easy to set up and use. I like the flow of it. I give it four stars because I can not seem to remove the return to store option. I do not have a physical store and there is no point for me to have that option on there. Also, I wish there was a way to get a return label configured into the app. I have to create a separate return in Shopify to generate the label. It would also be great if an invoice can be created for them to pay for the difference on an exchange in the return portal. I do not know if I do not have something set up or not to do this. However, it would be wonderful to have these steps.

Works as expected which for a free app is a WOW! Factor. However, for whatever reason, the app doesn't allow multiple items to be 'Returned'. Admin has to select each item individually in an order and create multiple returns (e.g. if 4 line items are present, each will have it's own return) which is very surprising.

Would have given it 5 stars if not for this little detail missing.

TLDR: Cannot process return in a single ID, if there are more than 1 line items in an order.