Yanet Returns & Exchanges

Yanet Returns & Exchanges

Reviews (274)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app makes returns and exchanges much easier and more organized, improving both customer experience and back‑office workflows. The interface and portal are described as clean, intuitive, and easy to set up, even for non‑technical merchants. Many appreciate the automation, customization options, and strong value as a free solution. Support is consistently praised as fast, responsive, and helpful with setup, configuration, and feature requests.

October 10, 2023

WOW WOW WOW This is the best app we have installed on our store to date. I was searching for an app to streamline our returns and exchange procedures as this is very time-consuming with customer interaction, we now guide them to use the portal provided by this app and the features and functionality are amazing and can be totally customized to suit your needs. There are options to add images and descriptions for warranty claims and the design and feel is so user friendly for both customer and admin experience. I have to especially thank Tracey from support as she was very patient with my specific requirements and helped guide me through the initial process which is now up and running and will benefit our store a lot. On. As an early bird, this app is currently still free so catch it while you can you won't be disappointed. Xin Cam On

BILLY.BE: The Original Boardshop from Brussels
Belgium
About 21 hours using the app
June 23, 2026

Great help, thanks

appleparts.nl
Netherlands
5 months using the app
February 18, 2026

The application is very good and easy to use. The support team is responsive, helpful, and professional. Overall, a great experience.

Twiggy Shop
Bulgaria
About 1 month using the app
February 7, 2026

Tracy helped me, quickly resolved the query.

UrbanRaas
India
8 days using the app
January 29, 2026

Alex the men is helping me a lot with a adding a specific function to the app, really helpful!

Weston & Finch
Netherlands
1 day using the app
January 15, 2026

Alex was very friendly and fixed an issue right away :)

Free Kind
India
2 days using the app
January 15, 2026

The customer service (Alex) responded very quickly to my issue. He was very helpful and helped me out very fast with my query.

Fitaiim Apparel
India
4 months using the app
January 12, 2026

Alex was very friendly and fixed an issue for me :) Thank you!

BAD BATCH
Australia
About 4 hours using the app
January 7, 2026

I was struggling with flow to understand. I got clear and satisfied response from live support where Alex explained in details. Thank you s much for the help.

Cottivaa
India
About 1 month using the app
January 4, 2026

Alex from customer support was great!!

PowerSmart
United States
About 19 hours using the app