Reviews (101)

Overall rating
4.5
Counts per rating level
  • 80% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a powerful yet easy-to-use product customizer with smooth Shopify integration and quick setup, even for complex items. They highlight accurate 2D/3D/AR previews, ready-to-print high-res files, flexible pricing rules, and strong mobile performance. Many praise the professional, customizable interface, multi-language support, and features like file uploads and templates. Support is frequently called fast, proactive, and hands-on with setup and 3D models.

November 26, 2020

Nous utilisons cette application pour faire de la customisation de produits en 3D. C'est vraiment très simple et rapide a comprendre ! L'ensemble est vraiment accessible pour des débutant et c'est très efficace. En plus de ça, le service client et juste GENIAL et j'insiste sur ce point. Si vous souhaitez modéliser vos objet personnalisables en 3D sur votre site, cette application est clairement faite pour vous.

Bike Sellier - BKS
France
About 1 month using the app
September 24, 2019

Zakeke is by far the best product designer on the Shopify app store. It seamlessly integrates into your shop and allows you to create your own design templates for products with a 3D viewer or choose from some Print On Demand companies and drop ship products with ease. Zakeke support and developers are above the rest. The listen to our needs and make necessary adjustments to improve the application based on feedback. Highly recommended!

Instafreshener
United States
10 months using the app
January 8, 2020

Perfect App and awesome support! Thank you so much for your support! Zakeke does not only help out in text form, they even send you back the corrected .zip file ready to upload. Never seen a more customer friendly company before.
I admit it is tricky at the beginning to understand the logic behind the upload, but to be honest it is quite simple if you spend a few minutes trying to understand it.
Keep going like that, you are doing great!

senator1920 GmbH
Germany
3 months using the app
January 24, 2020

I Used this app for my Printing Business. It's Fantastic, It's Fast and Easy to Setup products to my store. It help me to provide the best user Experience. with 3D Preview it looks real and very responsive. I Started this Business Just Because Zakeke was there with the Solution we wanted it. I'm a Shopify Expert so I know the most of shopify, With Zakeke it brought my ideas to life.
We Recommend to Install Zakeke Product Customizer now!

Infinity Prints
India
17 days using the app
November 2, 2020

I love the Zakeke app! It is perfect for the needs of my store, selfiegenes.com where customers can customize their own denim jackets. Their customer service has been excellent whenever I am in need of help. Nicola in particular has been very helpful working with me for any technical issues I have had. She has also gone above and beyond the services that Zakeke customer service provides. I would definitely recommend this app for any customizable products!

Selfie Genes
United States
2 months using the app
April 5, 2021

Zakeke is a great app for any 3D customizable product. What's even better is that their customer service rep's are extremely knowledgable, responsive, and friendly. Their business development representative worked with me to identify my successes and concerns with Zakeke before connecting me with their 3D team. They personally adjusted my flawed 3D model and sent it back to me to ensure that it worked seamlessly across their platform. Although 3D projects can be cumbersome and tedious, Zakeke made the experience simple and flawless. Highly recommend Zakeke to anyone looking for great customization and excellent customer service.

Pre Packs
United States
2 months using the app
Edited November 29, 2019

November 2019 - UPDATE
The app is working properly. I just had an issue and Nicola fixed it in less than 20 mins from my request (today is BLACK FRIDAY).
Really amazing support, thank you!

Ok, I am dealing with this from months. I just casually played with the customizer as a user (front end) and I just discover it's not working again. I have a plus subscription, I bought the "remove background" add-on.
I based some campaign on the fact that this tool was running and working, but, again, it's stuck.

I cannot test it every day and maybe I am just really unlucky, but so far I cannot say it's a fully trustable app, above all if you want to invest money to promote this "web customization" service on your website.

The app it's very cool, the design is the best, but I experienced too many issues here and there.

The support it's always ready to help, but "front end" issues are too hard to catch for me, I appreciate the support when there is a back-end issue, but I am really disappointed about the fact that I discover only casually front end major issues. They never send an email or an alert when something is not working for front end users. I think this is unacceptable.

I hope it will be more stable and consistent in time with its basic performances.

Concetto è
Italy
7 months using the app
February 19, 2018

Amazing team and phenomenal support. The app is so intuitive and perfect for retailers seeking to add customization to their site.

Shine Vessels
United States
7 days using the app
May 28, 2020

Amazing customer service and really versatile app that is helping our customers customise our products - and its super easy to set-up!

Conway Stewart
United Kingdom
About 2 years using the app
March 27, 2018

Zakeke was our 3rd app to try to simplify our custom orders. I wish we would have tried it first, it works great. Highly recommend this app.

Stencil Place
United States
About 1 month using the app