Reviews (101)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a powerful yet easy-to-use product customizer with smooth Shopify integration and quick setup, even for complex items. They highlight accurate 2D/3D/AR previews, ready-to-print high-res files, flexible pricing rules, and strong mobile performance. Many praise the professional, customizable interface, multi-language support, and features like file uploads and templates. Support is frequently called fast, proactive, and hands-on with setup and 3D models.
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I had access to this app for 6 months and paid their awful support team to install and set up the 3D modelling system, which cost approx £1.8k in total. The setup never got completed to a standard expected at the start of the project. I have near enough 80 emails trying to sort out this mess with their support. Constant problems and painfully slow to get resolved. Never mind the fact the platform is unstable at best so good luck if any issues arise on Friday night. You wont be selling for a good few days. A waste of 6 months. Don't bother with these guys unless you like a headache.
FUNCTION: The product does work well, albeit with some limitations.
- It would be nice if we could select different printing methods for different variations of products.
- One odd thing: Every time a customer customizes a product, the customized version gets added to our Shopify store as a new product. Not a big deal, but odd.
Other than this, Zakeke has integrated very smoothly with our site, and the mobile-friendly version works very well, too.
PRICE: It should be noted that .eps and .pdf support is paid extra; by default, the paid tool only supports .png and .jpg files.
SUPPORT: Phenomenal customer support. Carlo has been excellent to work with, and Francesca in the help team normally gets back quickly to any concerns.
Thanks for the review :)
Just one thing: we're forced to create a new product from a customized one because in Shopify every modified product is a new product. However, the new product is not shown in the store, only in the product list. And we have a guide to avoid it: https://zakeke.zendesk.com/hc/en-us/articles/360026363673-Hiding-customized-products-in-your-Shopify-catalog
And we do it for our customers free of charge when requested :)
In theory, this app works well. In practice, the app does not work as advertised. Apparently there are significant limits to the number of variants you can make available to customer (number of colors, sizes, etc). The customer support is non-existent and despite providing credentials to both my Shopify and Printful accounts, they've not been successful in showing me one situation where this app allows customization of a product and seamless creation of an order with the Printing partner. Turns out you need significant edits to your theme to make this work properly and to create customizable products as digital products that don't require shipping or weight thereby causing many issues for shipping.
Overall, I wish this worked as advertised but it doesn't. The technical support is abysmal. Consider yourself warned.
Hi, we’re very sorry for your review. Please find here below our comments:
1) there is no limits on the variants you can make available to your customers. Zakeke just imports the same variants you have got on your store in order to allow you to have a 1:1 match with the store. If you have a limit, is with the variants in Shopify itself.
2) You don't need to edit the theme to make Zakeke to work properly. In Shopify, each customized product is a new product in the catalog. We just offer a solution to this and avoid the creation of duplicated products (that, by the way, requires a change to the theme only in specific cases).
3) Regarding support: we really care about our customers and We pride ourselves on our high levels of customer care service. We take criticism very seriously and we double-checked and we have replied to all your questions. We’d appreciate it if you could give us details of your disappointment.
Great app with extensive features. Integration into shopify is quick and easy. Customizable products can be created from existing shopify products, so the plugin can handle variant products and stock levels. It has many options to build pricing structures e.g. based on print type, print size, quantity and more. The front end is designed well and doesn't feel like an external tool at all.
We've tested several customization plugins, and this one finally has all the features we need. Plus, customer service has been really helpful with a few details we were missing.
We truly appreciate you taking the time to share such a detailed review. It’s great to hear that, after testing several customization solutions, you found in Zakeke the complete set of features your business needed, from a straightforward Shopify integration to the management of existing products, variants, and stock levels.
The ability to build flexible pricing structures while maintaining a storefront experience that feels fully integrated is something we care deeply about. We’re also glad our support team could help with the final details and make the transition to Zakeke as smooth as possible.
Great experience as a seller with the team. Fast, pro-active and friendly communication and a lot of willingness to find solutions and also advancing trust in growth.
As the tool is constantly evolving, some reviews I saw here regarding a bad buyer experience are not true anymore. The usage for the customer is more intuitive now.
Very reliable tool - would 10/10 recommend.
Thank you for this wonderful review! We’re very happy to hear that your experience with our team has been fast, proactive, and friendly, and that you felt supported in finding the right solutions for your business.
We also really appreciate your comment about how the product has evolved over time. We continuously work to improve the buyer experience and make the tool more intuitive, so it’s especially valuable to hear this recognized by someone using Zakeke as a seller.
I use Zakeke to create a 3D Guitar Configurator that enables my customer to preview and build their dream guitar. This helps me get rid of numerous back and forth mails with the customer to create custom renders, gives the customer real time preview with amazing features like dynamic weight and pricing. It really changed everything for us
Thank you for sharing your experience! We’re thrilled to hear that Zakeke helped you build a 3D Guitar Configurator that gives your customers the freedom to design and preview their dream guitar in real time.
It’s especially rewarding to know that features like live preview, dynamic pricing, and weight calculation have helped reduce back-and-forth communication and streamline your workflow.
This is exactly the kind of impact we aim for: making customization easier for both merchants and their customers.
SUSAH NAK BERCAKAP DENGAN SUPPORT ADVISOR !!! NEED HELP !!!
We are very sorry for your frustration. We have been responding to all the messages you’ve sent us, but we suspect that our replies are not reaching you or are ending up in your spam folder.
You are requesting support for an issue with a product that you are NOT using Zakeke for, but another app!
I’d be happy to explain everything on a call if you respond to our messages.
excellent app with excellent customer support. easily the best design tool on Shopify
Grazie all'ottimo supporto e alla disponibilità del loro team, siamo riusciti ad avviare con successo questa iniziativa con Zakeke. Sono molto attenti a soddisfare i requisiti del cliente cercando di trovare sempre la soluzione migliore, anche laddove abbiamo incontrato ostacoli non previsti. :)
Grazie mille per aver condiviso la vostra esperienza. Siamo molto felici di sapere che, grazie al supporto e alla disponibilità del nostro team, siete riusciti ad avviare con successo la vostra esperienza con Zakeke.
Per noi è fondamentale accompagnare i clienti con attenzione, soprattutto quando emergono esigenze specifiche o ostacoli non previsti. Sapere che questo approccio sia stato apprezzato è per noi una grande soddisfazione.
Un po' difficile da configurare e sistemare con lo store, se ci fosse più documentazione e anche dei video più semplici sarebbe meglio
