Reviews (593)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as an easy, “plug and play” survey tool with flexible templates and AI to quickly launch post‑purchase, NPS, attribution, exit‑intent, and quiz surveys. They highlight strong customization, multilingual support, clear analytics, and AI insights that turn zero‑party data into actionable decisions. Data exports and integrations work smoothly. Support is frequently praised as fast, hands‑on, and receptive to feature requests.

July 24, 2025

Love Zigpoll overall, just don't like how the pricing goes up on bigger tiers without much increase in value

Balmbare
United States
4 months using the app
July 24, 2025

A great app with a wide variety of features for creating surveys.
The support team is incredibly responsive — they answer quickly and always go the extra mile to help. Their personal, human approach truly stands out, and in my opinion, that's what makes all the difference.
Highly recommended if you’re looking for flexibility, reliability, and real support you can count on.

SLIM FIT NUTRITION
Latvia
24 days using the app
July 18, 2025

I am really impressed with this app! There are so many options, it lets you design any type of survey you need. I am using it to get targeted feedback on new products. I'm sure I will think of another half dozen ways to use it to.

The Lost Wax Company
United States
About 3 hours using the app
July 2, 2025

Great app! We've built a seamless post purchase survey in the effort to build a super strong customer avatar profile which will lead to us creating much better and more direct Facebook ads, in the aim to reduce ad spend long term. The team helped us within a couple emails solve an issue we were having and now this will just collect data on auto drive. Thanks so much

DecafCo
Australia
About 3 years using the app
June 30, 2025

Super easy to implement, use and gain valuable feedback/insights. Their AI tool built in to analyze data is spot on and adds so much value. Highly recommend!

prod-wsp
United States
3 days using the app
June 23, 2025

I recently installed this app and have been so impressed, not only with the great support, but also with the data I’m able to get from site visitors (post purchase or if they’re just leaving the site without a purchase) and understanding why/what drives their actions. I’m excited to learn more about what my customers really want! Thanks Jason & team :)

Tribe Tropical
Australia
About 1 month using the app
June 12, 2025

Zigpoll has been an incredible tool for our website! There are tons of ready-made survey solutions built in, but it's also super easy to create our own surveys from scratch. I really appreciate the myriad of different question formats (single-select, multi-select, sliding scale, and even photo selections, among tons of others). The data is aggregated in easy-to-read charts plus AI insights, so it's really simple to synthesize the survey results.

Most importantly, the support offered is absolutely top-notch. The team was communicative and thorough in helping resolve my questions with ease.

Steve Madden
United States
About 1 month using the app
Edited April 17, 2026

Big fan! I use other apps for reviews, but prefer zigpoll for polling customers. Is way more detailed and customizable, and the AI insights are actually super helpful in summarizing data. The customer support is also top tier. Can’t recommend enough!

Church California
United States
11 months using the app
May 10, 2025

I was just looking for an app that could help grab a little customer info after checkout. Zigpoll was the answer! I know this app can do a lot more for me in the future but for now this was perfect. Being a novice, I had a few questions.... Jason was very quick and responsive. I was up and running in no time. Thank you Jason, stoked on your product!

Griptyte.com
United States
2 days using the app
May 5, 2025

Would definitely recommend. Has various useful functions and capabilities from sending out email surveys to integrated post purchase surveys on a webpage. With the new Shopify update I realized that my post purchase survey wasn't integrated properly. Founder was very responsive, helpful, and kind. It was nice to be able to interact with a person when getting support instead of endless ai chatbox messages - very much appreciated! In the end it turned out to be a shopify issue and not a zigpoll app issue.

Carabie
United States
4 months using the app