Zipchat AI Chatbot & Live Chat

We're just a few weeks into using Zipchat but it has been a great tool for us thus far. It handles most conversations very well and the AI-assisted search is superior to the custom solution we had in place on our site. We have yet to integrate this tool with our social media accounts or other channels but as a support tool on our main site it has been impressive.

We recently moved from Tidio to Zipchat and have had a great experience so far. As an automotive parts company, being able to assist customers quickly and efficiently is extremely important to us. Zipchat has made the process smoother for both our team and our customers, and their support has been responsive and helpful throughout the transition. Very happy we made the switch!

This is an incredible product. I had attempted to build a custom solution for many months, but as soon as I downloaded Zipchat and uploading part of the training data, it dramatically improved in both speed and functionality. Also, a special shout out to Lorena who was incredibly knowledgeable, helpful and kind. Can't say enough positive things about this company.

We used 2/3 Chatbots before Zipchat. But Zipchat is the only one that earns itself at least 10 times back every month! It litterely converts the customer from having questions to buying your product within a few replies.

We've only been using ZipChat for a few weeks, but so far are really happy with how fast it learns and how many customers are using it. We have a way to go with fine-tuning the ChatBot's voice and knowledge, but the learning curve is fast! I'm giving 4 out of 5 because it is a bit hard to work with a support team who isn't US-based, although they've been responsive and available, it just takes a little extra effort. The prompting system is working, but takes some time to get used to and understand if you're not super AI/tech-savvy.

We've had a great experience with ZipChat so far. The onboarding process has been excellent, and Alessandro has been incredibly helpful every step of the way. He took the time to understand our business and helped us configure the chatbot to handle our unique rules, product catalog, and the various edge cases specific to our website.

The setup was smooth, communication was prompt, and it's clear the team genuinely wants to make sure everything works well before going live.

Based on our experience so far, I would definitely recommend ZipChat to anyone looking for an AI chat solution for their Shopify store. Great support and a very positive onboarding experience!

We've been using ZipChat for quite a while now, and it has genuinely exceeded our expectations.
Initially, we were looking for a way to improve our customer service, and we weren't even sure if AI chat would become a permanent part of our setup. After seeing the results, that quickly changed. ZipChat has become the first line of communication on our website, allowing our team to focus on the more complex customer inquiries while the AI handles the majority of repetitive questions.
What impressed us most is how quickly it started providing value. The responses are natural, the setup is straightforward, and it integrates seamlessly into our workflow. Over time, we've been expanding its capabilities with custom skills and continuously refining our setup, which has made it even more powerful for our specific use case.
The team behind ZipChat has been just as impressive as the product itself. A special thank you to Anel, who has been incredibly responsive and proactive throughout our journey. He has always been willing to help, answer questions, and even expanded the character limit for our main prompt so we could build a more advanced implementation tailored to our needs. That's the kind of support you rarely come across.
We also had the opportunity to interact with Ruslan, the founder, when we ran into a technical challenge. He was immediately willing to jump in and help us solve it, which really says a lot about the company and how much they care about their customers' success.
If you're running an e-commerce business and looking to improve customer support while reducing workload for your team, I can definitely recommend giving ZipChat a try. It has become an important part of how we serve our customers, and we're excited to keep building on it.

We run a busy multi-channel hardware, garden and electrical store out of Athlone, and customer questions never stop coming. Zipchat has genuinely changed how we handle that volume. Setup was quick, it trained itself on our product catalogue and pages without much hand-holding, and within days it was answering detailed product questions accurately, including spec-level queries on appliances where we'd normally need a human. What sets it apart from the usual chat widgets is that it sells rather than just deflects. Highly recommended.

A very powerful tool that’s also incredibly easy to set up. I highly recommend starting with an onboarding call to get a walkthrough of all the features and some help setting everything up properly. The support team is very helpful, friendly, and makes the whole process seamless. Highly recommended!

By far the best AI chat and conversation management tool I've ever used and I've used many! Onboarding was fast and seamless and the AI conversations are spot on!