Zipchat AI Chatbot & Live Chat
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (207)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants say this chatbot saves time by handling most repetitive support questions 24/7, reducing tickets and freeing staff for complex tasks. Many report strong sales impact through guided selling, cart recovery, and higher conversion rates and AOV. Setup is quick, customization is flexible, and it supports multiple languages. Merchants highlight human‑like responses, reliable performance for high‑volume stores, and highly responsive, proactive support.
Refine
-
By rating
Zipchat is amazing. It brings massive incremental revenues to our business as well as support staff cost savings. Highly recommend!
More revenue and lower support costs at the same time, that’s the dream combo! Thanks so much for sharing, we’re really happy Zipchat is making such a difference for your business.
Great experience so far with the chat bot. Easy to set up and starts helping conversions immediately. Looking forward to testing their other solutions as well.
Thanks for the great review! Seeing conversions pick up right away is always the best start. Whenever you’re ready to explore our other channels and features, just let us know and we’ll help you get set up.
Great support and easy to use. Our team loves the ease of it and how our customers are getting help 24/7 without actually having to help them. We also love using this for our B2B and B2C sites but that it keeps the data and guidance separated. Highly recommend.
Thanks so much! Love that your team gets the 24/7 help without the actual lifting, and that the B2B and B2C separation is working so smoothly for you. That clean split is exactly how it's meant to run. Highly appreciated! 🙏
Fantastic customer service! The team are always available to help with any issues we have.
The App is very easy to use, and the chat platform has been very helpful.
We are extremely happy with the Zipchat system and the team behind it.
Thank you so much! Being there whenever you need us is something we really care about, so this means a lot to the whole team. Glad the app and chat are making life easier for you. Thanks for being with us!
Great App. Very helpful in communicating with clients in a timely manner.
Thanks a lot! Quick replies make all the difference for customers, so we’re glad Zipchat is helping you stay on top of every conversation.
Superó mis expectativas la aplicación, hice un soft start lanzándolo solo en mi página web de shopify por miedo, y cuando vi el poder de la herramienta lancé a las redes sociales para tener omnicomunicados a mis clientes. Hay bastantes opciones al inicio que pudieran no hacer sentido si es tu primera vez trabajando con un agente de ai, pero para mi sorpresa el equipo de zipchat en España me buscó para ofrecerme una sesión de onboarding, durante la sesión Lorena fue muy amable me ayudó sacarle el máximo a los features que no estaba explotando.
¡Muchas gracias por compartir tu experiencia! Empezar poco a poco con la web y luego dar el salto a redes sociales nos parece una forma muy inteligente de hacerlo, y nos alegra mucho que la herramienta te convenciera tan rápido. Tienes razón en que al principio hay bastantes opciones, por eso nos gusta acompañar a cada cliente desde el inicio. Le pasaremos tu mensaje a Lorena, ¡le va a encantar! Aquí estamos para lo que necesites.
Echt een fantastische app die zeer goed doet wat hij moet doen. En meer.
Wat ik zelf erg prettig vind zijn de AI-vragen die bij producten toegevoegd worden, want dat stimuleert de interactie. Voor ons een hele fijne toevoeging.
We zijn er nu ongeveer twee maanden mee aan de gang en verheugen ons erop om het nog verder te onderzoeken.
Hartelijk dank aan Aymar en team, groet Jacques - DroomHout
Hartelijk dank voor deze mooie review, Jacques! Fijn om te horen dat de AI-vragen bij de producten zo goed werken voor DroomHout, die zijn precies bedoeld om bezoekers sneller in gesprek te krijgen. We geven je bedankje graag door aan Aymar. Veel plezier met het verder ontdekken, en als je ergens hulp bij wilt, laat het ons gewoon weten!
Cela fait une petite semaine que je paramètre et utilise en live Zipchat, bien que je n'ai pas encore un vrai recul et un paramétrage abouti, les premiers tests sont vraiment concluants
Une très bonne analyse du ton et des produits de la marque, des questions pertinentes pour comprendre quoi proposer et répondre précisément aux attentes des clients
Un paramétrage précis grâce à l ajout de prompts pour façonner au plus juste, l IA
Pour finir, un support extra, bienveillant, ludique et clair avec Aymar, que je salue
Merci beaucoup pour ce retour ! Ravis que les premiers tests soient déjà aussi concluants après seulement une semaine, et ça ne peut que s’améliorer à mesure que vous affinez les prompts. On transmet vos salutations à Aymar, ça va lui faire très plaisir. N’hésitez pas à nous solliciter pour la suite du paramétrage !
Zipchat has been easy to set up and use and the onboarding experience has been great. The team has been very friendly and helpful and it didn’t take long to get the chatbot working well for our store.
The only downside so far is that the price jumps between the different plans are quite steep. Overall though, a very good experience and a useful tool so far.
Thanks for the kind review, we’re really glad setup was quick and that the team made onboarding easy!
We also appreciate the honest feedback on pricing. The gaps between plans are something we keep a close eye on, and input like yours genuinely helps shape how we structure them. If you ever feel you’re outgrowing your current plan, reach out to us and we’ll look together at the option that makes the most sense for your store.
We recently moved from Gorgias to Zipchat.ai and have been very impressed so far. The platform was quick to pick up content from our website, making the setup process smooth and efficient.
The AI recommendations have been excellent and feel very relevant to our customers’ needs. Overall, Zipchat.ai has been easy to use, effective, and a great addition to our customer support setup.
We would definitely recommend trying the 7-day free trial. We are also hoping they bring out an app version soon, as that would be very useful. One feature we feel is currently missing is a timestamp on replies from team members, so we can easily see how quickly we were able to respond to customers. We would also like to attached images or documents for customers for further reading, so far only our customers can attached files.
Alessandro & the team were great to work with.
Overall, we’ve had a very positive experience and would recommend Zipchat.ai to other businesses.
Thanks so much for the thoughtful review, and welcome over from Gorgias! Great to hear the setup was smooth and the recommendations are landing well with your customers. We really appreciate the feature notes too: reply timestamps and letting your team attach files for customers are exactly the kind of suggestions that help us improve, so we'll pass them straight to the product team. An app version is on our radar as well! Alessandro and the team will be glad to hear the shoutout. Thanks for recommending us! 🙏
