Zipchat AI Chatbot & Live Chat
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Reviews (207)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this chatbot saves time by handling most repetitive support questions 24/7, reducing tickets and freeing staff for complex tasks. Many report strong sales impact through guided selling, cart recovery, and higher conversion rates and AOV. Setup is quick, customization is flexible, and it supports multiple languages. Merchants highlight human‑like responses, reliable performance for high‑volume stores, and highly responsive, proactive support.
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J'utilise Zipchat depuis 6 mois, je suis bluffée de ses capacités !
je cherchais un support client sympa, qui puisse parler comme moi à mes clientes, pas un truc froid qui ne comprend rien, et franchement c'est top, je suis ravie et ça m'a soulager de beaucoup de messages qui me mangeaient du temps.
Non seulement l'IA répond super bien à mes clientes (avec un bon entrainement à la base, j'ai fourni un max d infos) mais en plus elle concrétise des ventes, et le ROI est plutôt élévé, du coup c est un bon investissement.
je découvre aujourd'hui plus de fonctionnalités comme des propositions de questions pousser en avant sur les fiches produits ou encore un pop up proactive pour les clients pour pousser la conversion, l'appli réserve beaucoup de possibilités assez cool.
Je continue de développer ses compétences sur le site et je suis sure qu il va devenir ma meilleure vendeuse à temps plein :)
Merci infiniment pour ce super retour ! Six mois déjà, et on adore lire que l’IA parle à vos clientes avec votre ton à vous, c’est vraiment tout le travail que vous avez fait sur l’entraînement qui paie. Les questions sur les fiches produits et la pop-up proactive devraient encore booster les conversions, hâte de voir ce que ça donne. Votre meilleure vendeuse à temps plein est en bonne voie :)
Zipchat a complètement changé mon business et augmenté mon taux de conversion. Je suis hyper contente. Merci à Aymar pour son aide, pour optimiser l'efficacité de l'outil et trouver des solutions à mes demandes exigeantes. Je recommande +++
Merci beaucoup, ça nous fait vraiment plaisir ! Voir votre taux de conversion grimper, c’est exactement ce qu’on vise. On transmet vos remerciements à Aymar, les demandes exigeantes, c’est justement ce qu’il préfère relever. Merci pour votre confiance !
Servizio eccellente! Ho aumentato le mie vendite da subito. Chat AI molto ottimizzate. Partner da avere!
Grazie mille! Vedere le vendite salire fin da subito è il miglior inizio possibile. Felicissimi di essere al tuo fianco, continuiamo così!
As a niche beauty brand, helping customers find the right products is key - and ZipChat does this with ease. It immediately surfaced the key issues our customers were running into and started guiding shoppers who weren't sure what they were looking for, turning browsers into buyers.
The upselling is seamless and natural, and we've seen a real impact on AOV & Sales. But what's impressed us just as much is the support side. The app handles customer questions and order issues so well that our team saves an enormous amount of time every week.
Zipchat answers questions, increases sales, and actually understands the nuances of a niche product catalog. We couldn't recommend them enough!
Thanks so much for this! A niche beauty catalog is no easy thing to navigate, so hearing that ZipChat surfaces the right products and turns browsers into buyers means a lot. Higher AOV, time saved, seamless upselling... that's the whole package right there. Couldn't be happier to have you with us! 🙏
Very thorough and helpful onboarding. The team are clear and explain everything very well. Answered all of my questions and scheduled follow up for anything we couldn't do on the call. Looking forward to seeing how the app supports the team and our customers.
Thanks a lot for the kind words! We always want everyone to leave onboarding with every question answered, so we’re glad the follow-up helped tie up the loose ends. Can’t wait to see how Zipchat supports your team and customers, and we’re here whenever you need us.
Zipchat has been a very useful chatbot solution for our Shopify store. The setup process is straightforward, and once everything is configured, it works really well.
It's especially valuable for stores operating in multiple countries outside their main market, helping provide a better customer experience across different languages and regions.
The support team is responsive, knowledgeable, and always ready to assist with any questions or issues that come up. Their willingness to help has made the experience even better.
Overall, we highly recommend Zipchat to any Shopify store looking to improve customer support and engagement.
Thank you so much for the thoughtful review! We're thrilled Zipchat is helping you deliver a great experience across your markets, and that our support team has been there when you need them. Really glad to have you with us! 🙏
We installed Zipchat (Enterprise Plan) a few months ago and the change is huge: reduced customer care tickets, more sales efficiency, ...and I'm amazed by the number of visitors who chat with the AI agent.
More than an App, Zipchat has actually great people that help you for the onboarding, answer to all your emails and create custom solutions based on your business needs.
5 stars is more than deserved, thank you guys!
Thank you so much! Hearing about the drop in tickets and the boost in efficiency genuinely makes our day. And we're so glad the team has made the onboarding and support feel personal — that means a lot to us. Thanks for the 5 stars, we're lucky to have you! 🙏
J'utilise Zipchat depuis quelques semaines sur notre boutique en ligne et les résultats sont tout simplement top.
Grâce à l'IA, il comprend réellement les questions de nos visiteurs, répond de manière ultra-naturelle et guide les clients vers les bons produits.
C'est très ludique et facile d'utilisation. On peut alimenter l'agent rapidement.
Merci beaucoup pour ce retour ! Des réponses naturelles qui guident vers les bons produits, c’est exactement ce qu’on veut offrir à vos visiteurs. Ravis que l’alimentation de l’agent soit aussi simple pour vous, et on reste disponibles si vous avez besoin de quoi que ce soit !
Utilizzo da poco il servizio zipchat e devo dire che è molto funzionale ed intuitivo. Avendo molta poca esperienza dopo la prima configurazione ho richiesto un supporto al team zipchat e mi hanno supportato tramite call. Devo dire che il referente Alessandro è molto preparato e disponibile ad aiutare, nonchè illustrare le basi di funzionamento dell'app. Inoltre durante la call ha ottimizzato in tempo reale alcuni setting (non proprio idonei) che avevo impostato io e in aggiunta si è appuntato una modifica che ha notato durante la call e che ha effettuato poi offline. Se cercate un app intuita e che vi aiuta realmente zipchat è valida e per qualsiasi supporto il team è preparato. Consiglio
Grazie mille per la recensione così dettagliata! Felici che l'app si sia rivelata funzionale e intuitiva fin da subito, anche partendo con poca esperienza. Alessandro sarà contentissimo di leggervi: ottimizzare i setting in tempo reale e annotarsi le modifiche da fare è esattamente il tipo di supporto a cui teniamo. Grazie per il consiglio! 🙌
Running SmoothieDog out of Bulgaria, we needed a chatbot that could actually hold a conversation in Bulgarian — and Zipchat just works. It trained itself on our flavors, ingredients, and shipping policies, recovers carts on autopilot, and handles the everyday "is this OK for a sensitive stomach?" questions without us touching the inbox. Easy 5 stars.
Thank you so much! Knowing Zipchat handles everything from Bulgarian conversations to those "is this OK for a sensitive stomach?" questions — all without you touching the inbox — is exactly what we love to hear. Easy 5 stars right back to SmoothieDog! 🙌
