Zipchat AI Chatbot & Live Chat
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Reviews (208)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this chatbot saves time by handling most repetitive support questions 24/7, reducing tickets and freeing staff for complex tasks. Many report strong sales impact through guided selling, cart recovery, and higher conversion rates and AOV. Setup is quick, customization is flexible, and it supports multiple languages. Merchants highlight human‑like responses, reliable performance for high‑volume stores, and highly responsive, proactive support.
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What an absolute shower, absolute waste of time and effort, they do not respond to messages, emails or even bot chat, waited and still await after 2 day for support, Back to Tidio they may be a little more expensive but they give support.
Second chance, we have reinstalled because the app was that good for the cost, pleased with the AI side, jury is still out on the support
Thank you for taking the time to share this, and we're truly sorry for the frustration our delayed response has caused. A two-day wait for support is not the standard we hold ourselves to, and we understand how disruptive that is when you're trying to get up and running.
We'd genuinely like to make this right. If you're open to it, please reach out to us directly at our support email with your account details, and we'll have a senior member of the team prioritize your case and get you the answers you've been waiting for.
We value your feedback, as it helps us identify where we need to do better, and we hope to have the opportunity to change your experience.
Great app! Set-up is really friendly....And it works!! Useful if you are teeny tiny or a large BEAST of a store.
Ha, love it! Whether teeny tiny or a full-on beast, we want every store to get real results, so we’re glad setup was easy and it’s doing its job. Thanks for the great review!
Our team was initially skeptical about chatbots in general, but we decided to give ZipChat a try, and it has exceeded our expectations! It's not your typical chatbot. As e-commerce owners, we have full control over the responses and the training materials for the agent. Even better, it actually drives sales! Our customers are very satisfied with the quality of the service. Additionally, ZipChat's support is excellent. We can definitely recommend this product!
Thanks so much for giving us a shot despite the skepticism! Going from "not sure about chatbots" to "it actually drives sales" is our favorite kind of turnaround. Love that you and your customers are happy. Thanks for recommending us! 🙏
Zipchat has been a real golden nugget for our store. The AI chat genuinely helps customers find the right products, and it's quickly become a key part of how shoppers navigate our site. Beyond the product, the team is incredibly helpful. A special thanks to Alessandro, looking forward to expanding our use of Zipchat together. Highly recommended.
Thank you so much! "Golden nugget" might be our new favorite compliment. Thrilled it's helping your shoppers find exactly what they need, and Alessandro will be glad to hear the shoutout. Excited to keep growing together! 🙏
Très bon outil, fiable, dashboard de suivi qui facilite beaucoup l'analyse. Onboarding très fluide.
Merci beaucoup ! Ravis que le dashboard vous aide à y voir plus clair dans vos analyses et que l’onboarding se soit bien passé. À très vite !
Good customer service from Aymar especially.
Thanks so much! We’ll make sure Aymar sees this, he’ll be really happy to hear it.
Zipchat ci ha aiutato tantissimo. L'abbiamo installata sul nostro store e in poco tempo abbiamo visto la differenza: risponde ai clienti in automatico, gestisce le domande sui prodotti e recupera vendite che altrimenti avremmo perso. Configurazione semplice e supporto reattivo. Per noi è diventata uno strumento indispensabile. Consigliatissima
Grazie di cuore! Da installazione a strumento indispensabile in poco tempo: è esattamente quello che speriamo di sentire. Felici che stia rispondendo ai clienti, gestendo le domande e recuperando vendite per voi. Grazie per il consiglio! 🙌
Muy buena herramienta, lo configure todo con Claude. Lorena muy clara con la explicacion de onboarding
¡Muchas gracias! Nos encanta que lo hayas configurado todo con Claude, buena combinación. Le pasaremos tu mensaje a Lorena, le alegrará mucho saber que la explicación te fue útil.
I am new to zipchat and ai agents for ecomm. I understood the potential but there is actually much more things possible to do than I thought. I was not sure if Clients would interact with the chatbot but there are a lot of conversations each day (currently about 5-10% of visitors interact with it) so I definitely recommend any ecomm to implement one.
Zipchat is great and already proved efficient from week 1 (it takes some time to calibrate it with looking what clients are looking for in terms of info).
Onboarding call was great too, installation simple and easy.
Thanks so much for sharing this! Love that Zipchat already beat your expectations in week 1, and that you're seeing real interaction from your visitors. You nailed it on the calibration too: a little tuning early on goes a long way. Welcome aboard, and thanks for recommending us! 🙏
Zipchat is a fantastic solution for ecommerce operators. The interface is clean and easy to use, especially when compared to other alternatives in the App Store. The support documentation is strong and ready to be integrated into other LLM solutions to create your prompt and teach you how to use the app.
If you take the time to learn how to set up everything and write and tweak the prompts for the AI chatbot to use, it becomes an invaluable asset to your business and to your tech stack. You just need to be careful when creating the prompts so the chatbot does not waste AI replies that are left unanswered and that consume your monthly quota of AI replies.
Highly recommended and a no-brainer for any Shopify store, in my opinion.
Thanks so much for the detailed review! Love that the clean interface and docs stood out, and that you've dug into the prompt-tweaking side of things. Smart tip on managing replies too, that kind of insight helps other store owners get the most out of it. Highly appreciated, and glad it's earned a spot in your tech stack! 🙏
