Zipchat AI Chatbot & Live Chat
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Reviews (207)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this chatbot saves time by handling most repetitive support questions 24/7, reducing tickets and freeing staff for complex tasks. Many report strong sales impact through guided selling, cart recovery, and higher conversion rates and AOV. Setup is quick, customization is flexible, and it supports multiple languages. Merchants highlight human‑like responses, reliable performance for high‑volume stores, and highly responsive, proactive support.
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I'm in the process of launching a new Shopfiy store and the Zipchat team is helping me a great deal with prepping the AI agent for our launch in August 2026. Thanks for the support Vasco.
Thanks so much! Exciting times with the launch coming up, and we're happy to help you get the AI agent ready for the big day. Vasco will be glad to hear the shoutout. Here's to a great launch in August! 🙌
Ottimo onboarding con Alessandro.
Velocissimo e molto preparato.
Grazie mille! Felici che l'onboarding con Alessandro sia stato rapido e in buone mani. Gli giriamo volentieri i complimenti! 🙌
Onboarding molto semplice e team preparatissimo.
Supporto immediato
Grazie mille! Onboarding semplice, supporto immediato e un team sul pezzo: proprio come dovrebbe essere. Vi ringraziamo! 🙌
Zipchat is user friendly, easy to understand and simple to implement. We were live with 3 brands in less then a day. Up to speed: They add new features that are actually useful quite often. It's really worth to check the changelogs. I definitely recommend it Zipchat!
Thanks so much! Three brands live in under a day is seriously impressive, love to hear it. And great shout on the changelogs, we work hard to make those new features genuinely useful. Thanks for recommending us! 🙏
Great app for a fast and thriving e-commerce business. Zipchat takes a large portion of inbound queries from our customers, allowing our staff more time to process orders and deal with more challenging enquiries.
We’ve been using Zipchat for some time now and it’s been a solid addition to our store. It helps handle common customer questions quickly and keeps conversations moving without feeling robotic.
Setup was straightforward, the AI responses are easy to train, and it’s noticeably reduced the amount of manual support we need to do day-to-day. Overall, it’s been reliable, effective, and well worth it.
We have tried other AI chatbots. ZipChat stands on easy to retrain (althought sometimes even after training it commits the same misake), the answers are technical and very human-like.
I absolutely love Zipchat.ai and it is really working wonderfully as I train the assistant! Responds realistically, in the tone of my business. I'm able to make corrections if there is anything I want to change and will help me focus on other things. Carlo, Alessandro, Jean, and the team at Zipchat have been exceptional at helping me through the processes. Great investment.
Abbiamo avuto il piacere di fare una call questa mattina con Alessandro Valenti, Head of Customer Success di Zipchat, e siamo rimasti davvero molto soddisfatti.
Abbiamo apprezzato tantissimo la sua disponibilità, la professionalità e soprattutto la capacità di rispondere in modo chiaro e concreto a tutte le nostre domande. Oltre a questo, ci ha dato anche spunti e punti di vista diversi sul nostro lavoro, aiutandoci a vedere alcune dinamiche da nuove prospettive.
Confrontarsi con persone preparate ma allo stesso tempo disponibili e genuine fa davvero la differenza.
Grazie ancora Alessandro per il tempo dedicato e per il supporto!
Grazie di cuore per le vostre parole! Siamo felicissimi che la call con Alessandro vi abbia lasciato spunti utili e nuove prospettive. Gli faremo sapere — di sicuro sarà contento di leggervi. Grazie ancora! 🙏
I’ve been using Zipchat for my Shopify store since April 2024, and it has significantly reduced the time I spend on customer support. The AI handles most questions accurately and instantly, which has noticeably improved conversions. Setup was quick, and the interface is simple to use. Overall, Zipchat has become one of the most effective and reliable tools in my store’s workflow.
