Zipchat AI Chatbot & Live Chat

Zipchat AI Chatbot & Live Chat

Reviews (207)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this chatbot saves time by handling most repetitive support questions 24/7, reducing tickets and freeing staff for complex tasks. Many report strong sales impact through guided selling, cart recovery, and higher conversion rates and AOV. Setup is quick, customization is flexible, and it supports multiple languages. Merchants highlight human‑like responses, reliable performance for high‑volume stores, and highly responsive, proactive support.

November 3, 2025

Exceptional product. Thank you Zip-Chat team. Been using ZC for four weeks, and the AI has over 600 replies, with a conversion rate of 20% and average spend of £130.00GBP. The AI has learnt very quickly the product range and its incredibly helpful, efficient and cost-effective. Anyone not using ZipChat is losing out on incredible value.

The Dog-G8 Company
United Kingdom
About 1 month using the app
October 15, 2025

After a long search for the right AI chat solution for our store, we finally found Zipchat ***and it’s been outstanding***. We even considered custom-developing our own tool because nothing else out there met our needs, but Zipchat exceeded every expectation. The setup was seamless, the AI performs impressively well, and the support team has been phenomenal: quick, helpful, and genuinely committed to our success. After using it for the past month, it’s clear Zipchat is a first-class solution both in functionality and service. Highly recommended!

Lotz Outdoors
United States
19 days using the app
September 5, 2025

Fantastic Customer Support and AI Performance at ZipChat!

We've had stellar experiences with ZipChat's customer service—always responsive and helpful when needed. Additionally, the app's AI chat feature is a standout, offering accurate responses and proactive sales initiatives. Highly recommend for efficient and effective communication needs!

Buy Me Japan
Japan
1 day using the app
July 24, 2025

Zipchat has been a game-changer for our store. The AI chat engages visitors naturally and helped us close multiple sales we would’ve otherwise missed. Easy to set up, smart, and effective—feels like having a 24/7 sales rep on our site. Highly recommended!

Shelly Europe
Bulgaria
About 1 month using the app
June 30, 2025

Makes me more money than it costs, this makes it a no brainer. The longer I use it the better it gets. Customers often think my operator is a human.

Just set it up correctly and it is very impressive to see the conversations it has with my customers.

Like AI, it is getting smarter and better ever day.

Totally recommend.

ShootingTargets7
United States
About 1 month using the app
June 25, 2025

This app is a game-changer! I didn't think it would be nearly as robust as it is but I can tell you with some very basic training and corrections, it has become such a go-to not only for people visiting out site but I even have one of our team members use it to ask questions when customers or influencers contact her directly. I can't wait to see what other features I can utilize but for now, I am beyond pleased with my experience and highly recommend Zipchat!

Kiss My Acid Goodbye
United States
8 days using the app
June 20, 2025

Zipchat has been a very powerful and valuable addition to our Shopify stores. Carlo, the owner, has been very generous with his time and expertise in helping us get setup with optimized results. The service pays for itself many times over each month, and is incredibly effective at helping us close more sales and build customer engagement. So glad I found Carlo and Zipchat. Fantastic addition to my ecommerce business and highly recommended!!

De Bazelaar
Canada
About 1 month using the app
June 3, 2025

We’re so glad we found Zipchat AI Chatbot+. It’s streamlined our customer communication and the AI responses are impressively accurate. The WhatsApp campaigns are a powerful tool for boosting sales. Highly effective!

InaEssentials.SK
Bulgaria
About 1 year using the app
May 18, 2025

I was a bit skeptical at first but Zipchat turned out to be one of the best apps we’ve added to our store, it started answering customer questions and helping close sales almost immediately. It handles repetitive support questions, saves us time, and improves the customer experience. Also, Carlo and Luca have been amazing, super responsive, helpful, and genuinely care about making sure we’re getting the most out of the app. Highly recommend!

ליליבלום
Israel
About 2 months using the app
April 24, 2025

Zipchat is a game-changer.
It’s incredibly easy to set up and instantly lightens the load for your customer service team. I’ve tested a few competitors, but Zipchat’s AI consistently delivers more accurate answers and better support for visitors. Excited to see what features come next!

Salonplus.es
Netherlands
42 minutes using the app