Zipchat AI Chatbot & Live Chat

10 stars! I am on the free trial and can't believe how great this app is. Answers questions much more quickly and accurately than my human help can. In addition to the store itself, we added all of our product websites to the knowledge base and the chat bot gets the answer correct - with amazingly professional and friendly language that makes our customers feel valued - every single time. Very happy.

Impressive accuracy and even better if you spend a day "training" it. It's like an interactive FAQ that's super knowledgeable about your store/website. Loving it so far. I am hopeful they will bring on more features as it is pretty basic at the moment, but honestly it works and is so nice to not have to have someone sitting on chat all day answering the same questions or worrying they will miss questions. I do wish there was a way to create chat tickets, etc when something needs to be escalated to a team member to be better handled, but like I said-I am impressed with how well it already handles inquiries. Looking forward to seeing the app's abilities grow! Give it a try.

Installs easy and has greatly reduced staffing needs for basic customer sales and service. Their support is also very responsive to any suggestions you may have.

One of the first and best AI chatbots in Shopify that continues to improve day by day. My team spent about a month making edits and training the bot, and now it generates profit. In the past 2-3 weeks, we haven't even needed to monitor the chats, yet the bot still works and makes money!

In Uzbekistan, there are 3 languages that customers use: Uzbek Latin, Uzbek Cyrillic, and Russian. I'm not sure how, but our bot is able to handle all of them. Anyway, it's better to invest $250 in this bot and stay current with new technologies, rather than paying a student $500-700 who might leave the job unexpectedly.

I also had the pleasure of meeting the best CEO of CEOs, Michael. He is a good, supportive, and polite guy who works tirelessly to make his bot the best of the best. Keep up the great work!

Excellent new service that is absolutely killing it.
We love this chat and how easy it is to train it on new information.

We have some feature requests but it's still new and they're actively improving the service. We fully intend on sticking around as long as it stays financially reasonable for us and the value trade remains.

Updated Review:

I’ve stopped using this app, and here’s why.
We use separate services for AI-assisted email CRM and an AI-assisted virtual receptionist. I dislike how siloed ZipChat is. There’s no way to export conversation data to help with email or phone handling. Also, older training data was sometimes retained despite every effort to re-educate it, which led to some bad customer suggestions. I’m now using other services, but the inability to import or export data for training a receptionist or improving email responses is a major hit to productivity.

That said, we did love this app. It answered more accurately, in most cases, than humans (as long as the info on your site was correct) and worked 24/7.

Previously, I was answering chats myself, and only during a limited 9 a.m. – 3 p.m. window. Customers who tried to reach me outside of that time had their messages forwarded.

One thing that would be nice in a future update: if a customer has an issue, rather than simply sharing our email and phone number, the chatbot could take a message and forward it to a queue or our inbox.

The logs showed the bot provided *very good* answers with none of the hallucinations common to other chatbots. Other bots made up facts about our products that were sometimes humorously wrong. ZipChat even seemed to interpret some images on our site—or inferred the info another way—but often answered better than I did, and I designed all of our products.

If you’re jaded from answering the same questions all the time, give ZipChat a shot. Now, please come up with a bot to answer my customer service emails!

We've been using ZipChat for a few months now and we have been really pleased with it. We use it across all three of our domains and it has now become our first point of contact on the websites for our customers.

We were looking for a way to improve our customer service, and we weren't even sure if AI chat would become a permanent part of our setup but it is now!

Ottimo AI per rispondere a domande comuni sul proprio ecommerce. Assistenza top.

Onboarding with Zipchat was easy and very helpful.

Alessandro and Vasco are super kind and helpful. The installation process was incredibly fast and smooth, and the platform is very easy to use. We are really happy with the responses Zapper is giving to our customers so far. Highly recommended!