Zipchat AI Chatbot & Live Chat
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Reviews (208)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this chatbot saves time by handling most repetitive support questions 24/7, reducing tickets and freeing staff for complex tasks. Many report strong sales impact through guided selling, cart recovery, and higher conversion rates and AOV. Setup is quick, customization is flexible, and it supports multiple languages. Merchants highlight human‑like responses, reliable performance for high‑volume stores, and highly responsive, proactive support.
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ZipChat AI is one of the more impressive AI Chatbots on the the market!
Setup was incredibly fast with a guided walk through and no coding required. The AI immediately learned our product catalog and handles customer questions in a way that actually sounds human, guiding shoppers right to checkout.
What sets ZipChat apart is that it doesn't just answer questions — it sells. It proactively engages visitors, recovers abandoned carts, and recommends the right products based on browsing behavior. Conversions have noticeably improved since going live.
The support team is amazing. They are responsive, knowledgeable, and genuinely invested in our store's success.
If you're running an ecommerce store and not using ZipChat yet, you're leaving money on the table. Highly recommend!
Thanks so much for the incredible review! Fast setup, human-sounding replies, more conversions... you basically listed all our favorite things. And we love that you felt the support team's invested in your success, because we really are. "Leaving money on the table" should honestly be our tagline! 🙏
Molto funzionale e intuitiva da impostare. Efficiente nella risposta al cliente
Grazie mille! Funzionale, intuitiva ed efficiente: proprio il combo che ci piace sentire 🙌
Super applicazione, molto facile da installare e gestire. Super orientata alla vendita!
Grazie mille! Facile da gestire e con un occhio sempre alle vendite... esattamente come piace a noi! 🙌
Werkt erg goed, we hebben onze klantcases sterk kunnen reduceren door goede implementatie van de AI chatbot. Werkt ook voor woocommerce.
Hartelijk dank! Mooi om te horen dat jullie klantcases flink omlaag konden door een slimme implementatie. En ja, fijn dat ook WooCommerce soepel meedraait! 🙌
Super easy to use and setup (do not tell anyone, particularly if you are agency =) ). Great results out of the box with very little intervention.
Haha, your secret's safe with us! 🤫 Love that it delivered great results right out of the box with barely any effort. That's exactly how it should be! 🙌
We tested Zipchat extensively, had a video call with support, set everything up according to the help section, and tried to optimize it over time. In summary, Zipchat probably works very well with mainstream shops, but less well with niche shops like ours. In fact, we lose potential customers every day who are “put off” by the AI's responses. Despite extensive subsequent response corrections as specified by the app, we were never able to stop this. We had the impression that these corrections were simply not taken into account.
According to support, instructions must be accommodated in the very limited text field, which—according to support—is possible, but we were unable to do so in a way that allowed the AI to advise properly. The random suggestion of products is a lottery game, not a targeted action, so even when potential customers specifically ask for products for men, they are given random suggestions – so far, nothing specifically for them, even though it is explicitly stated in the product descriptions. Support kindly offered to put together customized instructions for us, which we unfortunately never received. We have therefore paused the chat in order to avoid losing more customers. We will cancel before the next renewal unless there is an update that significantly improves the situation.
Update, one month later: So far, I’ve only received empty promises. I canceled the app so I wouldn’t have to pay the monthly fee again for nothing. Too bad, because the app sounded promising.
Thank you for taking the time to lay this out in such detail. We won't sugarcoat it: this isn't the experience we want anyone to have, and we're sorry we fell short, both with the product fit for your niche and, just as importantly, with the follow-through we promised and didn't deliver.
The custom instructions you were offered and never received should have reached you. That's on us, and we understand why the empty promises eroded your trust.
Your feedback on product suggestions and the limits of the instructions field is genuinely valuable, and we'd like the chance to act on it properly. If you're open to it, reach out to us directly and we'll escalate your case to senior product and success team members, no generic responses, no handoffs that go nowhere. Even if you've already canceled, we'd value the opportunity to better understand your niche use case and show you what we've improved.
Either way, thank you for giving Zipchat a real, thorough try. That you wanted it to work comes through clearly, and we're sorry we didn't meet you there.
Great app, great support. Love that they keep on adding new features like email AI!
Wir sind absolut begeistert vom KI-Agenten von Zipchat!
Der Sales Agent ist wirklich genial und hat unsere Website auf ein komplett neues Level gehoben. Seitdem er im Einsatz ist, werden Besucher viel gezielter abgeholt, Fragen sofort beantwortet und Interessenten deutlich effizienter durch den Funnel geführt.
Was uns besonders beeindruckt:
Extrem schnelle und präzise Antworten
Klare Verkaufsführung ohne aufdringlich zu wirken
Spürbar mehr qualifizierte Leads
Deutlich höhere Conversion-Rate
Der KI-Agent arbeitet wie ein echter Top-Sales-Mitarbeiter – nur rund um die Uhr verfügbar. Unsere Kunden fühlen sich sofort verstanden und professionell betreut.
Für uns ist Zipchat ein echter Gamechanger im Online-Vertrieb. Wer seine Website nicht nur informativ, sondern verkaufsstark machen möchte, sollte diesen KI-Agenten unbedingt einsetzen. Absolute Empfehlung!
Vielen Dank für diese begeisterte Bewertung! Ein KI-Agent, der wie ein Top-Verkäufer arbeitet, nur eben rund um die Uhr... genau das ist das Ziel. Mehr qualifizierte Leads, höhere Conversion und Kunden, die sich verstanden fühlen: besser geht's kaum. "Gamechanger" hören wir natürlich besonders gern! 🙌
Very good customer service, the app is very easy to use and helpful, bringing us more orders, and we also recommend it to our friends.
Absolute best app for our store. The technical support is excellent, the setup is highly intuitive, and it delivers tangible results from day one. An essential tool for anyone looking to scale their business with professional-grade automation.
