Reviews (189)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this ads tool as driving strong ROI, often reporting 3–11x ROAS and major boosts in traffic and revenue. It’s praised for simple “set it and forget it” retargeting and prospecting on Facebook, Instagram, and sometimes Google, especially for those without ad expertise. Many highlight proactive, hands-on support with campaign strategy, custom audiences, catalog cleanup, and Google Smart Campaigns, calling it a no‑brainer for Shopify stores.
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This app requires you to change how you currently bill for advertising with Facebook. Facebook currently offers a billing threshold and services are billed after being rendered. Threshold is based on past successful billing thresholds. This app requires you to pay in advance for the same Facebook services + a fee. I don't mind the fee but completely changing how a larger company interacts with billing for Facebook is not acceptable. At the least this app should offer daily billing. App looks promising but this is a deal breaker.
The app is brilliant! And the customer service is also great. Look forward to the future with these guys
Thank you for the great review! We’re so happy you loved RetargetApp! 😃
First, its not a two week trial -its one week. The first week minimum is a learning phase where your ad will generate zero traffic. Once running, it doesn't do anything I wasn't already doing, with more success, and for a fraction of the ad spend. So I'm not sure what value they ad when I can already create better retargeting ads myself? Their ad is a basic carousel ad with suggested tag lines riddled with grammatical errors. We went with the suggested ad spend of £24 per day. This resulted in less activity generated in the week it ran than I can get with £5 a day ad I design myself. As with most Shopify ads and "Facebook Partner" (or Google Partner for that matter!) the only ones who will make money is them.
Hi There,
Thank you for your feedback! We are very sorry that our app did not work the way you expected. Please, contact our support team for detailed explanations and further recommendations, and we will be happy to assist you!
This is great app. Just try and you will be happy with it. Great support and good suggestions how to improve the campaign.
Amazing app, pavlo is so helpful and had me up and running with the app in no time! IT JUST FEELS GREAT to go into your account and look at the numbers and see that Retargetapp produces 50X ROAS for me. I did not even think that was possible.
LOVE IT, LOVE IT & LOVE IT.
I would recommend this app to everyone.
Extremely simple and easy to use app, you don't really need to be technical at all. If you want to get introduced to retargeting and try it out, this is the best way to get started. You can't access full reports instantly, however you can get them from support quite quickly. We're on the other side of the pond which is the only reason we wait a bit longer. Highly recommend this either way!
They advertise as High-ROAS ads which is false & deceptive - straight up. My reality with them was:
- an average ROAS of 2.39x after an ad spend of $1397 in about 45 days.
-in the same time period my google ads (managing myself) was achieving 4.39x
- after investigating further, there's nothing special about this app. Its a basic retargetting campaign on Facebook, you can do it yourself easily and get much better results.
Hi Jimmy,
Thanks for your feedback.
I'd like to note that the average ROAS of our clients for August is 6.6x for a retargeting campaign. These indicators can be achieved by following the recommendations of our advertising experts, such as those that Oleksandra provided for you on 06.09.2021.
Feedback from all our customers is important to us, as it helps us become better! If you have any questions, don't hesitate to get in touch with us at any time!
Best regards,
Maksim Sokolenko
Head of Customer Experience
RetargetApp
Money spent, no sales and you can never tell whether the stats is real.
Thank you for your feedback.
Customer Success Team at RetargetApp is always ready to analyze your campaign and provide suggestions for getting even more sales.
Our recent updates allow you to get an even higher ROAS due to smarter cost control. To ensure absolute transparency, we created an improved version of RetargetApp where you can access your campaign stats directly in Ads Manager.
We will be happy if you give the new RetargetApp a try and share your thoughts on the app with us at help@retargetapp.com.
Alex from RetargetApp
It is a very useful app and not from the first but from the second week I saw an improvement in orders. I warmly recommend this app.
This app in amazing. The support team are always answering questions and helping out with insight. We love this app. It has pushed our online Furniture sales to grow over the past few months. It has also resulted in return customers coming into our stores due to the professional look and feel of the retarget app.
Leather Gallery loves this app. Thanks Team
