AfterShip Order Tracking

AfterShip Order Tracking

Reviews (1,506)

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, high‑value tool for post‑purchase communication and shipment tracking. Many praise the fast, patient support and say it significantly reduces “Where is my order?” inquiries through automated, branded emails and SMS. Merchants value centralized multi‑carrier tracking, strong Shopify/Klaviyo integrations, and extensive customization on higher‑tier plans, calling it a time‑saving “game changer” for growing and international‑focused businesses.

October 19, 2023

Scammers. I have been a victim of this scam where my money was stolen.

Pole
Germany
About 1 year using the app
AfterShip replied October 23, 2023

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

I appreciate your time to jump over a quick screen share meeting and we are glad that we were able to help you with the refund.

Rest be assured, you are valuable to us and we really value your money.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

October 2, 2023

bon service de support

TECIN HOLDING
France
9 months using the app
AfterShip replied October 3, 2023

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

October 2, 2023

Excellent application, very useful. Quick and friendly customer service, great experience with them.

2b Gioielli
Italy
Over 5 years using the app
September 8, 2023

Excelente aplicación y soporte técnico muy amigable. La recomiendo

Tienda Naturista Pronapresa
Mexico
About 5 years using the app
September 11, 2023

We've been using this app for years now with no issue whatsover. We are very satisfied with all the functionalities and with the support.

Coastal Passion
Italy
Over 6 years using the app
June 12, 2023

It's very helpful to our store. Highly recommend it! Aseem is very patient with us, nice support!

Gingiberi
United States
Over 1 year using the app
May 12, 2022

Super fast response. Great service. Happy to use it very helpful.sdfsdfsdfsdfsdfsdfsdfasfsdfsadfasdf

Dr.G Global
South Korea
15 days using the app
February 2, 2023

They are very helpful. They answered all my questions and helped me fix my issues. Thank you so much.

Custom Chic UK
France
12 months using the app
May 12, 2022

Super fast response. Great service. Happy to use it very helpful.sdfsdfsdfsdfsdfsdfsdfasfsdfsadfasdfsad

Dr.G Global
South Korea
15 days using the app
April 27, 2023

Very quick and fine support. Recommended. Thanks........................................................

Mary And Kids
Poland
About 1 month using the app