AfterShip Order Tracking
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Reviews (1,504)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a reliable, high‑value tool for post‑purchase communication and shipment tracking. Many praise the fast, patient support and say it significantly reduces “Where is my order?” inquiries through automated, branded emails and SMS. Merchants value centralized multi‑carrier tracking, strong Shopify/Klaviyo integrations, and extensive customization on higher‑tier plans, calling it a time‑saving “game changer” for growing and international‑focused businesses.
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I like the product. Currently using the Free version as we are under 50 shipments but looking to use full functionality soon.
Rajat is awesome! Very helpful and was easy to talk to. Thank you for your help!
Saransh Kesarwani was very knowledgable and very helpful.
The customer service is non existent. Emailed with an urgent query and have been waiting for days. FYI I am on the paid plan with this app. No response at all and have followed up multiple times now. Very disappointed.
Thank you for your valuable feedback.
We understand that you are dissatisfied with the support, which has negatively impacted your experience. We value you as a customer, and it is disheartening to know that we have not met your expectations.
Additionally, we have checked but could not find any conversation over chat or email. As we were unable to locate any emails with your email ID or the store name - Zukyun Beauty.
To address this, we are assigning dedicated support for your AfterShip Tracking account. Please check your inbox, as you will be contacted via email shortly.
Trust us, we work very hard to provide a great customer service and support experience.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
Great customer service. Rajat is very responsive and helpful.
I love this app. It's efficient and beneficial for myself and my customers. The customer service is amazing.
**Five Stars for AfterShip: A Must-Have Shopify App! **
Rajat has been extremely knowledgeable and highly effective in their responses.
Thanks to Rajat, who solved the issue quickly and great response time.
The Automatic tracking updates feature of AfterShip Tracking app is a great tool in keeping customers informed about their order status. Plus, the customer service team is fantastic.
It was great to have talk with Saransh.
He resolved my doubts succesfully.
Saransh is a fantastic asset to AfterShip. Always extremely quick and helpful with any queries.
