AfterShip Order Tracking

Anurag helped me very well. I was amazed how fast everything went. An issue I was fighting with for 2 days only lasted for 10 minutes for him. I liked that he did this by sharing my screen, so that I had everything in my hands. His instructions are clear and will help you move forward quickly. I am very satisfied with Aftership. The admin panel is very similar to that of Shopify so it is very easy to use. The customer service is available 24/7 and super fast with answers.

This is a great app with amazing capabilities. The only thing is the pricing can start to get real high as your business grows. Also, the tracking page and email templates aren't as customizable as you'd think they would be. If you want more options when it comes to making the templates a part of your brand, you're going to have to buy the pro plan ($110/month) to integrate with Klaviyo. Overall, this is still an amazing app, especially for business owners that are trying to scale. A few orders from your store should easily cover the cost of their most expensive plan.

I just started using this app and I’m already impressed. I can tell this app is definitely going to be worth it. I’ve been on Shopify for a few years now and I’ve been searching for the perfect app to communicate with our shoppers in the most efficient way, regarding order queries. From the moment i landed on AfterShip the customer service has been nothing but A1 top notch! The app has quite a bit of features to it so thats a plus, and its very easy to use so this makes it a major plus for me! Also AfterShip really help to guide you in setting up if your not sure on what to do, so don’t worry about that part. In regards of using an app that will really add value to your online store, I highly recommend implementing AfterShip. A personal thanks to Ankit & Harsh for the warm welcome and help in setting up AfterShip to my online store.

Wow! AfterShip truly makes life easy! All you do is fulfill your orders, with tracking numbers (whether it's manually, Oberlo or Shopified) and AfterShip takes over.
You can completely customize the notifications it sends to customers. Not just the look and feel of the e-mail and texts, but even the timeliness of them.

You can FORCE AfterShip to load a tracking number, or have it load in a whole string of them via .CSV file (useful for loading in tracking numbers already existing in your system when you first install the program).

My customer service requests have plummeted since AfterShip was installed. No more "Where's my order?" They already know!

Plus, AfterShip customer support is amazingly fast, quick, and easy to understand! Wonderful app!

****UPDATE.. After 18 months of using, AfterShip is still my go-to app. It works so incredibly seamlessly and takes no effort on my part whatsoever. Customers continue to leave comments how they love receiving the tracking information (both via e-mail and text messaging). One of the best apps I know of!

My initial experience with Aftership was poor.

I had a problem and sent 5 emails over the course of 22 days without getting a response.

My review on 20th Aug 2020 was 1 star and read as follows:

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AVOID. Hands down the worst customer service of ANY app I've installed. I have sent around 5 emails over the last 22 days without ever getting a response to my query.

This also isn't a small issue. It relates to the fundamental working of the tracking function.

If it wasn't for the fact that currently this is the only app to have integrations with certain other apps that I am using, then I would long since have deleted it, because this company honestly has such appalling customer service.

They simply appear not to care at all about their customers.

They never answer emails. They ignore support requests.

This is definitely one to avoid if at all possible.

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UPDATE 20th August 2020: Mukul at Aftership reached out to me quickly (within an hour) after I posted this review and helped to remedy the issue over a Zoom call. He said that they hadn't recieved my emails. While, honestly, I'm slightly dubious. I do accept that in this age of spam filters it is possible. So given his subsequent very helpful call, I'm happy to give Aftership the benefit of the doubt.

One thing I would advise future readers of this is that if you don't hear from Aftership after a couple of days, then possibly try a different email address, as they may not have recieved it.

Posting an honest review of your experience here also seems to work.

I haven't had enough 'real world' usage of the app to rate it in the functional sense of the app.

My initial first 22 day experience with Aftership was 1 Star.

My experience with Mukul today was 5 star.

So, I'll settle on an average of 3 stars until I know more about how the app performs in the real-world, and whether my support experience for the first couple of weeks was an unfortunate technical mistake and an aberation; or indicative of a more usual pattern.

Time will tell.

For now though, it does seem to be working.

This review is purely in regards to working with support as I was never able to get it working correctly after 6 days and review functionality of the app. PROS: - Response times are fast CONS: - It seems support lacks technical knowledge to support the product. - Replies were canned answers to questions I never asked
- They completely ignored one of the issues I was experiencing After installing the app I ran into two issues: 1. Some orders from Shopify are not in AfterShip - Support ignored this question on 2 occasions so it was never looked at 2. Orders that have synchronized to AfterShip are all in pending state
- Final answer I was given was that all of my previous orders were tied to a wrong Supplier and the only way to adjust it was to manually update each order. It seems if your supplier order/settings are not correct then your orders are permanently broken (unless you manually fix each). This doesn't make sense to me because orders get synchronized as soon as you install the app but at this point I had no more willpower to keep re-explaining myself. If that statement was correct then I would not be able to go live with this app anyways since all of my previous orders would not be able to track anymore. UPDATE: Another resource reached out at the end to offer remote assistance support and review the issues. However by this time I had already tested successfully another tracking app and no longer needed support.

How is it possible that EVERY username that I could come up with including my name was taken? Fraud....? Collecting info maybe...?

Really shocked by how terrible their customer service is. We know our business doesn't matter to them...but we're disappointed that their service makes that so painfully clear.

I cannot express enough the amount of frustration we are experiencing right now. We have around 400 tracking numbers saved with the wrong couriers, which means over 400 customers cannot track their orders. The app misread the couriers, or something happened there (I don't know because support does not want to have a look).

I have been sending emails to support ONE WEEK!! They asked me to grant them access to our Shopify store, as they would need to delete all wrong tracks and replace them. And that was it. No one has checked anything.

After a few days and emails, they came back asking me if I saw their colleague's email response, which was about an unrelated issue! Like I have problem X, and they come back like "hey, did you see my colleague's response to problem Y"? (they don't read previous tickets nor pay attention to what's going on).

To charge me $552 last month for excess shipments (surprise!), they were quite fast. I emailed about the charge, and I got a response within hours. Money is money, I guess.

So here we are. With a $199/mo membership, we are waiting over a week to fix something that is generating a significant support debt and taking a lot of time.

If they treat like this someone who brings almost 10k shipments a month, I cannot imagine what they'll do with smaller merchants.

I hope they do read this review and answer ANY of the many emails we have sent since asking for help since. The issue is not resolved, and they are just ignoring it. We are thinking about escalating this with Shopify.

Seriously, these people have over 3k reviews. They won't give a damn about you as they are well established now. I never experienced this kind of behavior from them before. Not sure why they dropped the ball.

IF I COULD GIVE A - SCORE I WOULD THE SUPPORT IS LAZY UN MOTIVATED. HAVING A COMPLEX ISSUE THEY REALLY COULDNT GIVE A SH...T