AfterShip Order Tracking

AfterShip Order Tracking

Reviews (1,503)

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, high‑value tool for post‑purchase communication and shipment tracking. Many praise the fast, patient support and say it significantly reduces “Where is my order?” inquiries through automated, branded emails and SMS. Merchants value centralized multi‑carrier tracking, strong Shopify/Klaviyo integrations, and extensive customization on higher‑tier plans, calling it a time‑saving “game changer” for growing and international‑focused businesses.

Edited May 16, 2023

Aseem was extremely helpful in walking me through my integration. He was patient and knowledgeable. I really appreciated his assistance. Anmol, was also extremely helpful and gave me a thorough app tutorial. He was also very patient and knowledgeable.

Distinct Mirrors
United States
16 days using the app
January 30, 2015

AfterShip has allowed us to provide virtually real-time updates to our customers regarding order shipment status. Sending emails and SMS messages when packages are out for delivery seems to blow customers' minds and has earned us some awesome praise. Thanks, AfterShip team!

Acehackware
United States
9 months using the app
December 3, 2022

Too early to rate the app as I just installed it, but I can rate the support since I was having trouble with some of the integration with my Shopify store. The support response thru the chat function was immediate and to the point. Took care of my problem immediately. HIGHLY RECOMMENDED!

Pizza Oven Direct
United States
About 3 hours using the app
February 20, 2023

The app has many great features, so far I find AFterShip very helpful & useful. I needed help with changing some data to match up with my business info and the customer service rep. was very helpful and showed me what to do. I like that you have the ability to edit features within the app. All in all, good customer service, easy solution, useful app!

Bulletproof Equipped
United States
5 days using the app
December 27, 2021

This app helps my customers stay up to date with their orders. I contacted customer service for assistance with setting up plans for my store and Ankush was able to provide me with great customer service. And was able to provide a 10% off discount as a special gift. He was so helpful and went above and beyond to make sure I was satisfied. Thank you, Ankush!

Lavish Fix
United States
8 months using the app
May 31, 2017

Aftership has helped us in the crucial stage of building our store. We were worried about integrating a shipment tracking app before because of all the different providers out there. However, when we found Aftership, integration was even simpler than the click of a button. I especially like the pay as you go feature, makes it much easier than having fixed monthly payments.

Feetyweety
United States
5 days using the app
July 29, 2021

AfterShip was a huge waste of our time. The API is totally unreliable and their support is even worse. (The support is the type that strings you along and tries to blame everything except their own broken code.) If you have a low-volume store and don't actually care if your customers get notifications or not, then this might work for you. Otherwise, do yourself a favor and pick a different app.

Emerald Energy
United States
Almost 3 years using the app
AfterShip replied July 30, 2021

It is unfortunate to know that you did not have the best experience using our app and wished for the notification feature to be more flexible. We have duly noted your concern expressed for API and support services.

We have assigned a dedicated resource to contact you via email and take you through the steps taken to resolve your concern.

We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@aftership.com.

We regret the inconvenience caused to you.

Regards,
Nitish
Team AfterShip

February 25, 2023

OMG! Pratibha was so Awesome! She was able to answer all of my concerns and direct me to support to get my issues resolved. They literally walked me through step by step. Very professional and patient. Excellent customer service. I appreciate all of their help with helping me streamline business. I will definitely continue to use AfterShip for all of my tracking and returns needs. Thank You Team! Bravo!!!

Life Rich Essentials
United States
13 days using the app
June 26, 2017

I really like AfterShip because install was a breeze and you don't need to have a degree in computer science to work the App. Setup was the easiest thing in the world and I recommend it because the bottom line is it makes the life of a person who sells things online easy. No more guess work, we know for sure that are SimplyASP Tech packages are arriving to the right customers, no more wasting time calling everyone back.

Simplyasp Tech
United States
2 days using the app
July 8, 2014

Very good app! I still am wondering if I ought to stop some of the notifications on my Shopify store or if I ought to rely on the notifications from AfterShip premium. Definitely worth the Premium price to customize notifications and have the embedded track number in their account. I like that they charge per shipment and it is nominal. My only negative is that it is a little tricky to test, but maybe because I'm a newb.

Monkey Suit Vintage
United States
15 days using the app