AfterShip Order Tracking
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Reviews (1,502)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a reliable, high‑value tool for post‑purchase communication and shipment tracking. Many praise the fast, patient support and say it significantly reduces “Where is my order?” inquiries through automated, branded emails and SMS. Merchants value centralized multi‑carrier tracking, strong Shopify/Klaviyo integrations, and extensive customization on higher‑tier plans, calling it a time‑saving “game changer” for growing and international‑focused businesses.
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I would definitely recommend this APP for everyone looking to have an updated, branded, and highly responsive order tracking page. Aseem was very responsive and friendly with my questions/requests.
Aseem Nawaz has been very great in helping me and has been quite patient and resourceful in provide help and solution to my issues. He went the extra mile and I am very happy about the service provided.
New user of the app and setting up my first tracking page. The interface is easy to use and the support chat is very responsive and helpful! I will definitely keep tuning my tracking page using this app.
We used this app to check the status of our shipments and notify the customers. Besides this, we also integrated the tracking page to our website. We are completely satisfied wit AfterShip - Track and Notify.
Just installed this app a few days ago and so good, so far! I can't put into words how helpful it is to be able to view the shipping status of all our current orders, all at the same time. What a time-saver!!
So far so good. App looks clean and the support team has been very helpful with helping set up the app for use in the store. After I get some customer feedback I will update in accordance with the end customer.
Thank you for your kind words.
Glad to hear about your experience with our customer support. Please let us know if you have any suggestions for us. In case if any assistance is required, you can always use the chatbox option to reach out to us 24*7.
Regards,
The AfterShip Team
Would be nice when using the notification history if you could track by order id. Amazon frequently ships an order using multiple shipments. I cannot track all notifications for an order just using the tracking number.
Thank you for your Suggestion.
We will definitely look at it.
Please let us know if you have any issues. Our support team is available 24X7 and also you email us at support@aftership.com.
AfterShip Team
I really like this app. I really dislike the fact that they removed the merchants ability to edit the text messages and the email that go out to the customers. Only for that reason, otherwise I would give them 5 stars.
Thank you for your valuable feedback.
I am sorry; as of now the feature to edit SMS is not available. Please accept my sincere apology for the experience you had. However, regarding your issue about editing emails, we are assigning a support executive to investigate and resolve your concern. We can also have a quick discussion in order to explain the features, provided by AfterShip.
Please check your inbox, as you will be contacted via email shortly.
Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that you always experience the best customer support.
Regards,
Rupam Sarma Tamuli
Team AfterShip
excellent app. shipping update transactional messages are highly relevant to customers & get great engagement. aftership is an excellent way to customize the messages and the landing page they point to. highly recommended.
We used the app for customers to track their order. So far it is working well. Customer service is fast and willing to help with any issues. Great app. for your business. I worked with Harsh who was very patient and helpful in resolving my issue.
