AfterShip Order Tracking

AfterShip Order Tracking

Reviews (1,503)

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, high‑value tool for post‑purchase communication and shipment tracking. Many praise the fast, patient support and say it significantly reduces “Where is my order?” inquiries through automated, branded emails and SMS. Merchants value centralized multi‑carrier tracking, strong Shopify/Klaviyo integrations, and extensive customization on higher‑tier plans, calling it a time‑saving “game changer” for growing and international‑focused businesses.

May 13, 2023

Thank you for the help and advice that was given by Shreyasi explaining the set up aftership..........

zirahome
United Kingdom
2 days using the app
May 21, 2017

A fantastic app. Perfect for what we need, lightweight and very user-friendly. Would highly recommend!

Baltic Beauty
United Kingdom
10 days using the app
August 26, 2020

So far so good. May upgrade to a paid plan if it works smoothly for all our logistics partner. Good job

UberLyfe
India
Over 4 years using the app
September 3, 2020

Not happy with the support. I had to ask the same question 3 times. Every time someone else answered..

T.A.S. Amsterdam
Netherlands
7 days using the app
AfterShip replied September 3, 2020

Hi Noura,

This is certainly not the experience we wanted you to have. I have dropped you a personal mail to understand things in detail and sort everything out.
Please check and allow us to make your experience a 5-star.
Looking forward to your reply.

Best,
Shahbaz

September 18, 2020

I have been using After Ship and they have xcellent product and customer service! I recommend highly!

Regine Tweezers
United States
3 months using the app
Edited November 11, 2020

The second time I have used the Live Chat for something. So quick and easy and efficient. Great Service

Destructive
United Kingdom
Over 3 years using the app
May 4, 2021

Great app and customer service. Highly recommend it for any store. Don't hesitate to install this gem.

Visual Streetwear
United States
About 1 hour using the app
Edited July 28, 2021

Easy to navigate, great features and user-friendly app. Customer support are always available to help.

Misaki Cosmetics
Canada
21 days using the app
February 14, 2022

Thank you for the dedicated team that's putting in all the hard work you do. You guys are a great help

Two Mom's Candle & Co
Canada
2 days using the app
March 9, 2022

très bonne application pour informer vos clients des étapes de livraisons, je recommande sans problèmes

Japanstreet
France
About 1 hour using the app