AfterShip Order Tracking

AfterShip Order Tracking

Reviews (1,505)

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, high‑value tool for post‑purchase communication and shipment tracking. Many praise the fast, patient support and say it significantly reduces “Where is my order?” inquiries through automated, branded emails and SMS. Merchants value centralized multi‑carrier tracking, strong Shopify/Klaviyo integrations, and extensive customization on higher‑tier plans, calling it a time‑saving “game changer” for growing and international‑focused businesses.

Edited February 17, 2023

Aftership is a fantastic service for those looking to provide their customers with a better tracking experience. Was easy to install, quick to set up, and when contacting customer support to remove the app download prompt, Aseem was able to complete the request in under a minute - very impressed.

Calhoun Surf N' Skate
Canada
About 2 months using the app
July 24, 2015

Great to have all the carriers in a single place and super that we can put the most likely carriers first in our personal carrier list (to eliminate the risk, in the event that the tracking number is not unique to a single carrier, that the customer would have to choose which carrier we chose ;-)

Follinge
Sweden
2 days using the app
July 8, 2018

Easy to install. Easy to customise. Works perfectly. I requested a small change (a courier phone number to be corrected on the tracking page) which was done graciously and quickly. I am so impressed with this app, and with your team. My customers LOVE that they can track their parcels so seamlessly.

Facepaint Co Za
South Africa
9 days using the app
Edited February 17, 2017

This app is super easy to install and works smoothly. We love the time we save by having customers automatically notified about where their shipments are and when they are delivered. It dramatically cuts down on the amount of time spend fielding customer calls regarding when their order will arrive.

Terraslatepaper
United States
Over 1 year using the app
February 21, 2017

Our customers LOVE getting all of their shipping status updates throughout their order's progress from our store to its destination. It's one of the most frequently cited positives customers mention in reviews of our store. The pricing is very reasonable. We love Aftership as much as our customers do!

Purple Elm Baby
United States
About 3 years using the app
May 22, 2017

If you want to save yourself a LOT of time and potential headaches with customer service then get this app NOW!

Setting up automatic shipping updates to be sent to your customers will literally save you hours and free you up to concentrate on growing your business.

Can't recommend this app enough!

Parkfield Supplies
United Kingdom
About 6 hours using the app
April 30, 2021

Seems to be tracking orders well. Sometimes, however, the courier services is incorrectly identified by Aftership in which case you have to manually change it. Kinda beats the point of an automated tracking dashboard but it's not very cumbersome to do on occasion. Customer support is responsive as well.

Fourth Frontier
United States
About 1 month using the app
AfterShip replied April 30, 2021

Thank you for your kind words.

We are working on this to make courier detection more efficient. We hope it will help to enhance your experience to 5 stars one.

AfterShip Team

December 20, 2021

This is really handy app to have with you. We have been using this for a while now and it's ticking all the boxes for us. On the bonus side is the active customer service team, really helpful. We haven't explored the full potential of this app yet, but already it's fulfilling our requirements. Thank you!

Stone Doctor Australia
Australia
Over 1 year using the app
September 23, 2017

Aftership is one of the best apps I have installed for my store. Tracking and all the "after order" details can get me so overwhelmed with making sure everything's in order, but this app is such a stress relief. So glad I installed it, because now it's just one more thing off my shoulders when I get orders!!

Bakeandskate
United States
11 days using the app
January 28, 2018

As a small startup shipping T-Shirt Frames with glass in them, it's vitally important that we have an app/service that monitors our shipments precisely and provides productive reports to track our progress. This app seems to do the trick very well!

Todd @ SHART.com

Shipping Sharts All Over the World

Shart Com
United States
13 days using the app