AfterShip Order Tracking
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (1,505)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a reliable, high‑value tool for post‑purchase communication and shipment tracking. Many praise the fast, patient support and say it significantly reduces “Where is my order?” inquiries through automated, branded emails and SMS. Merchants value centralized multi‑carrier tracking, strong Shopify/Klaviyo integrations, and extensive customization on higher‑tier plans, calling it a time‑saving “game changer” for growing and international‑focused businesses.
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The app is quite simple to use. The customer service department is outstanding. My only concern is that you cannot remove the "view on app" button from the mobile view of the tracking page, which I find distracting, but so far no customers have complained! Thank you very much.
Aftership is a fantastic app. We use it to see if there are any delivery issues on a particular day and the speed at which are deliveries are getting fulfilled. Without their visual dashboard report, it's extremely difficult to understand how your deliveries are getting fulfilled.
We have been using AfterShip since we opened our online store and love it! We are a 26-year-old international Charity that has a global reach and AfterShip has been helping our donors successfully and easily track their packages all over the globe. Thanks for an excellent product!
It's very easy to implement & works very well. The best from all the apps I've tried so far. I am currently on the free version as our monthly orders are below 50. I definitely recommend. Support is also very responsive. Recommendation: Branded tracking page design can be improved!
Thank you for your valuable feedback.
We are glad to know that you liked our app and found it useful. Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features to make your experience better.
In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Neelima Aggarwal
Team AfterShip
Have run into a few hiccups here and there with some email notifications, but the support team has always helped me out. But customers receiving real-time notifications about shipping delays, pickups being ready, and exceptions is insanely helpful. Will continue to use from now on.
Had some initial questions before installation, the support team responded quickly and the app was easy to install. One tip make yourself an account on your store so you can check the order history page and that the install worked correctly. Looking forward to feedback from our customers
For me, a non-techie, the setup was extremely difficult. After 2 whole days of trying to figure it out, I decided to reach out to tech support. The gentleman from tech support who helped me was awesome! He answered all my questions professionally and kindly. Thank you. Way to go humans!
Aftership has been wonderful. Prior to having it, I was wasting so much time replying to people with their tracking information. What it costs is minimal to what I was spending in time responding to people. Also being a small shop I get a big presence with my custom tracking link domain.
Super easy to install and get integrated with Shopify and Klaviyo. Our customers love the new service we offer with Shipment tracking pages and email notifications. Would recommend any time and should be something every Shopify store integrates to keep customers up to date on their shipments!
Aftership allows us to keep our customers updated from the time we pack the order to when it's delivered. A no-brainer really, happy customers with reduced customer service. On the technical side, it's great to have the webhooks available to give us freedom for integration. Highly recommended!
