AfterShip Order Tracking

AfterShip Order Tracking

Reviews (1,505)

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, high‑value tool for post‑purchase communication and shipment tracking. Many praise the fast, patient support and say it significantly reduces “Where is my order?” inquiries through automated, branded emails and SMS. Merchants value centralized multi‑carrier tracking, strong Shopify/Klaviyo integrations, and extensive customization on higher‑tier plans, calling it a time‑saving “game changer” for growing and international‑focused businesses.

November 24, 2021

Having a personalized Shipment tracking page really provides authenticity and peace of mind for your clients as well as raise the bar on your stores credibility. Aftership is amazing at this and their support is Fast to respond and help you with anything problem you need related to their app. HIGHLY RECOMMENDED!

AndreaGioco
United States
About 2 months using the app
March 15, 2017

One of the best features about this app is the ability for me to get instant notifications about the status of various shipments. It's a great tool- it lets me see if my customers have received their shipments and it allows me to follow up with them. I'm really glad that I have this app- the best part- it's free!

Stonefieldshave Com
Canada
10 days using the app
Edited May 30, 2017

We think this is a fantastic product, which could potentially save us a lot of time.

Its potential to keep customers up to date with every step of the delivery process is what initially attracted us to the app.

You can also insert a tracking tool in your page. See it in action:

https://www.earbuddies.co.uk

Ear Buddies
United Kingdom
Over 1 year using the app
June 20, 2021

We just started using this app yesterday. The support is very helpful. They assisted us setting everything up. I would give 5 stars to the customer service. However, the app is not having too many the options for customization for the page design. This is something I would recommend the tech team to get improved on .

LYFTLYFE APPAREL
Canada
Almost 3 years using the app
Edited February 6, 2024

Nitin has been particularly helpful with answering my questions, timely and friendly service. Afterships new Okendo integration, allowing us to use a "delivered" trigger for our Product Review and therefore Post Purchase emails is great. Customers will love this communication being timely rather than receiving a blanket delay.

Mr Pool Man
Australia
Over 3 years using the app
November 24, 2017

100 orders tracking is just not enough. You might say we can't ask for more from a free plan but $10 for 101 orders is way too much in India.
Moreover, not all couriers are covered so many a times the wrong courier gets linked creating problems. Needs major work on the mobile app, can't do much with apart from getting notified.

Gottago In
India
12 months using the app
June 5, 2017

We were using Aftership mobile App to track shipments before we started using AfterShip Shopify App. Its really handy as it sync with Order Tracking numbers and show shipment status. I will definitely recommend his app to fellow store owners, because of its usefulness and taking tracking burden away from you. Really simple to use.

Sikhbeard Clothing Store
United States
11 days using the app
September 23, 2021

I am in the process of building out my new store and have tested several different apps for integrations across various categories and the Aftership & Returns Center apps integration and setup have been very smooth. Plus great configuration options and the built in chat support is fantastic. Looking forward to a great store launch.

Cuzina Pickleball
United States
13 minutes using the app
Edited August 23, 2018

Fantastic app. Easy communication of shipping details to customer at every point of parcel delivery. Communications are in both SMS and/or email. Usage of this app reduces email received from customer asking us where their parcels are. Thus, effectively reduce workload. Moreover, pairs well with Product Review Add-on. Two Thumbs Up!

Lucius Atelier
Singapore
10 days using the app
Edited October 18, 2016

Superb app. Integrates smoothly into the site to provide tracking with local postal services in Malaysia. Two thumbs up!

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Silicagelly
Malaysia
Over 1 year using the app