AfterShip Order Tracking

I like it. A few suggestions:

1. Allow sorting by column on the tracking page. That's the only page I use and all the orders are mixed up with no way to sort.
2. Either eliminate the origin and destination columns that say only USA or make them useful by putting in City and State (tracking page).
3. I haven't been able to get the code for adding an order tracking page to my site working. That would be useful.

AfterShip app has given our store a new fresh and updated way for our customers to track their orders. Just like the Amazon app, you can send SMS texts to your customers and also easily customize the emails. The simple dashboard is easy to use and adding the tracking code to a page was simple. Overall, using the app for a week so far has been great! Support has been responsive and detailsed. I highly recommend Aftership.

A+ for the app, D- for the support. Love the functionality of the app, BUT for as critical and time-sensitive a function as communicating with customers about their shipping information -- especially at the holidays -- the developer should offer more and better support than e-mail only a day later than when you need help. Also, the YouTube videos are out of date. We'll keep using it...and hoping we don't need timely help.

We started using Aftership as a trial version to notify our customers in advance about the status of their shipments. Questions regarding parcel status dropped to 50% which reduced our workload and made customers happy. Furthermore the customer service team of aftership did a great job to resolve an issue we had at the beginning. Also I want to stress out the availability and response time of the team. Special thanks to Mudit!

This app is so useful for my customers to keep track of their purchases, which is vital, because who wants to purchase an item and not be able to track it? My customers are always excited to see where their package is and when it will arrive. The bonus to this app is the customer service. They were quick to reply and help with a question I had AND walked me through everything I needed to do on my end. A great app and company! 10

Aftership is such a sound product, and in my opinion a must-have for every ecommerce store. The best part is that it covers literally all the logistics players in the world, agnostic of region and scale. It makes tracking so simple, and notifications on every step of the order lifecycle keeps customers informed and on their toes.
Would have been great if their SMS pricing was a tad cheaper :) But still, Aftership is second to none.

It's time to find an alternative.

It's one of those apps that require just TOO much attention from me as a store owner. There is always something, but usually it's billing or admin related. Horrible support and as a bonus their fees are getting ridiculous and the latest revelation that team members can only access the app when an additional "seat" is purchased which adds up to $120 for 3 stores in our case, is just not acceptable.

The customer support is too lousy. The app itself works fine. but if there is a technical issue, do expect a looooooooooog time to be fixed. As for my case, it took more than 15 days and I am still not getting a useful answer from the customer service team. You only get a standard reply "We will fix this as earliest for you, we apologize for the inconvenience caused to you."...........BAD CUSTOMER SERVICE SUPPORT for my 1 star review

Good app, simple layout make it easy to use. Able to track orders and returns easily. The out for delivery section is very useful to understand the order's movement and delivery frequency. The customer support team is available at all times and giving the best service. Thanks to the support person "Varun" for the quick and good support in clearing few doubts. Thanks to the whole support team and the amazing engineers behind Aftership.

I installed the free version of this app and it is syncing perfectly with my store. So far, support has been great and prompt with responses, and the interface and reports look so easy to use. It's great because we have multiple sales channels, and the app integrates Ebay and Klaviyo as well. The API also lets us integrate direct with our inventory software as well, so we can have a standard post ship service across all our sales channels!