AfterShip Order Tracking

Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.

Very bad customer support. I wanted to get a refund becuase I paid for the app 1 hour ago and haven't used it at all. And I hope I will not get charged $11 + $44 in additional charges for this. If I do, I will make anything possible to get my money back. Very poor customer service, extremley pure. I had to ask 10 times for a refund for them to understand what I want.

So, I always use a new app for a month before reviewing. Same with this AfterShip app. Site: https://www.SwamiSportsWear.com

Verdict: Perfect! Have no issues with this one. Works as described and is incredibly easy to maintain once installed. The installation was a tiny bit tricky, but didn't hold me back too long.

Have not needed their support, yet, which is good news, isn't it!

I am installing this app on two other sites TODAY.

Thank you.

I am newly using this app, jump from 17Track and Parcel Panel. Aftership is cheaper and providing more tracking over cost. I rate 5 for their support, as fast and straight forward. I was requesting to embed their tracking session into my theme using their widget feature. But this does not come with their product recommendation session. I think Aftership can be improved with their widget addon with product recommendation feature in near future. It will helps a lot.

Good overall. There is however PTT Turkey that they can't seem to track although it's on their list. I've had a talk with customer service 3-4 times about this. They're generally attentive but in this case, all I get is a few exchanges and then complete silence. So, the reported bug never gets solved. On other occasions, customer service was good. Still, Aftership is the only option that we've found to properly track all carriers involved in international shipments.

OK. Here's the thing. This app has saved us a lot of time and stress. It has also helped to give our customers some peace of mind which is crucial. So far we're loving this app. It is going to really come into it's own this Christmas season. *Update* Still getting good service from tis app. Since we started using it we have no customers get in touch with us asking where their packages are. Which is great because they are at ease since they know where there packages are.

Be Warned. Dealing with this company and its support is an absolute exercise in frustration. We're trying to cancel our account - which seems an impossibility. Simply go around and around with support over hrs. Pages throwing errors and no one seems to know.
We are somehow connected to an Automizley app account also - which is even more difficult to extract yourself from & remove associated Javascript from our theme files.
Total nightmare and no sense from support after 6 conacts

Great app for tracking consignments excellent support by team members whenever required. All the required features are available and very easy to use. Entire customer journey from order fulfillment to returns is easily tracked.
Only issue is for some features like cross sell through product recommendation in email notifications requires higher plan subscription which may not be affordable for small business owners.
p.s. Recently had one issue but excellent service by support person Animesh.

Despite having some initial issues with this app as the wrong courier was automatically identified (e.g. DPD instead of DPD UK), after some excellent customer service from Riyaz at Aftership, the tracking is now working. This is a great service as it helps customers track their order at each stage of the process which will enable us to offer a great customer service. It's very easy to use. I would recommend this app - just make sure the correct couriers are used otherwise it won't track your orders.

Great app, good looking and easy to use. Installed on Shopify and connected to autoimport tracking numbers shows to do what it promises.
It allows to add to the store an element which makes it more practical and professional, with benefits both the customer and the seller that does not waste more time on the phone...
I read that it would be appreciated for the translation in additional languages ​​, I think it would be useful to provide a template to fill out , I would do it today for the Italian.