AfterShip Order Tracking

Hello Japanese Taste Team,

Thank you for your feedback we're reaching out to see if we might have the opportunity to better understand and address the concerns that led to your cancellation of the AfterShip Tracking Premium 36K annual subscription.

We understand that pricing is an important consideration and that our plans may appear higher compared to some competitors. However, we’re confident that the features, performance, and support included in our solution provide strong overall value.

We also reviewed your previous questions regarding team member seat costs and the ability to use AfterShip Tracking across multiple stores or brands. While it may seem costly to maintain separate subscriptions for each store, multiple stores can be connected within AfterShip in a way that may better align with your operational needs.

We would appreciate the opportunity to schedule a call at your convenience to better understand your business requirements and explore how we can support you. We’re confident we can address your concerns about adding team members, as well as any other questions you may have.

Please share your availability and time zone by emailing us at support@aftership.com, and we’ll be happy to arrange a discussion.

We look forward to hearing from you.

Best Regards,
Harsh Saxena
Team AfterShip

Hello Forza Sports Team,

Thank you for taking the time to share your feedback, and we apologise for any inconvenience caused.

We have reviewed your conversation with the our support team and we would like to clarify the reason for the delay in response. The issue you had reported required an intervention from our development team as it was outside the purview of our support team.

While we strive to reduce the time it takes to offer a resolution on the live support channels at times technical issues take a bit of time to get fixed. We will take your feedback and work on to improve the level of service we offer.

Regards,
Shafiq Alam
Team AfterShip

Hello Japanese Taste team,

My name is Philips from AfterShip reaching out to see if you can give us an opportunity to address the concern(s) you may have which led to your cancellation of the AfterShip Tracking Premium 36K annual subscription.

We understand that our product may seem expensive as compared to other competitors in the market but rest assured the features and offerings we provide are the best the available market.

We reviewed some of the queries you have raised before like the cost for member seats and the ability to use AfterShip Tracking on multiple stores/brands and while I understand that it may seem expensive to have each store with their own subscription, you can always connect multiple stores with AfterShip which can work for your business.

We'd love to set-up a call at a time of your convenience to discuss further and understand your business requirement.
I can assure you that we can address the concern of adding team members and any concerns you may have should we get the opportunity along with any queries you may have.

Please share your availability and time zone so that we can schedule a call to further discuss the way we can help your business by sending an email to support@aftership.com.

We look forward to hearing from you.

Regards
Philips
Team AfterShip