AfterShip Order Tracking

AfterShip Order Tracking

Reviews (1,506)

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, high‑value tool for post‑purchase communication and shipment tracking. Many praise the fast, patient support and say it significantly reduces “Where is my order?” inquiries through automated, branded emails and SMS. Merchants value centralized multi‑carrier tracking, strong Shopify/Klaviyo integrations, and extensive customization on higher‑tier plans, calling it a time‑saving “game changer” for growing and international‑focused businesses.

November 17, 2023

Help has been super helpful

I Love My Freedom
United States
About 4 years using the app
AfterShip replied November 18, 2023

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

November 15, 2023

Customer support is fast and efficient. I appreciate it. Thank you!

Sleepy Unicorn
United States
Over 5 years using the app
November 8, 2023

Fast service.

HoopsKing
United States
About 21 hours using the app
November 8, 2023

Priya was super helpful and responded to me very quickly! Very pleased and highly recommend.

Beyond The Mountain
United States
6 minutes using the app
November 6, 2023

Customer Service is outstanding and quick to reply.

Phenixology Bath & Body
United States
Almost 3 years using the app
November 5, 2023

We have been using this APP for a long time and have a good experience.

Ygwigs
United States
Over 2 years using the app
October 12, 2023

Great experience and fast replies!

Blondies Kitchen
United Kingdom
About 3 hours using the app
October 3, 2023

great app. Customer support is awesome!

Pioneer Feeders
United States
10 months using the app
September 13, 2023

I recently had the pleasure of interacting with Shreyasi from Aftership Tracking Support, and I must say, her professionalism and dedication to customer service are unparalleled. She promptly addressed all my concerns, providing clear and concise solutions. It's evident that she genuinely cares about the customer experience and goes above and beyond to ensure satisfaction. I highly recommend Shreyasi and the Aftership team for all your tracking needs. Kudos to such exceptional service!

BELLADRESS
Romania
3 days using the app
August 22, 2023

Ankit was amazing!

He helped a lot and everything works fine now! :)

..........................................................................................................................................

nooro US
Hong Kong SAR
6 minutes using the app